Locate sign-in information
Note: Admins cannot change the username, email, or password for other users.
- I forgot the email address I used to create my account. If you have an existing account, please sign in with that account instead of creating a new account. If you have an existing account, but can't remember your login credentials, please contact us for help locating your account sign-in information. If possible, provide a software serial number or subscription contract number to help us locate the correct account.
- I forgot my password. Go to accounts.autodesk.com, enter your email address, and click Next. Then click the FORGOT? link. You'll receive an email with a link to change your password.
- I didn't receive the password reset email. Check your spam or junk mail folders and add "autodesk.com" as a trusted email domain.
- I changed my password and still can't sign in. The password verification server could be busy or unavailable. Try again in a few minutes.
Resolve sign-in issues
Note: If your company has single sign-on, see Single sign-on troubleshooting.
- Confirm your user name. If you have multiple Autodesk Accounts, make sure you use the email address associated with the account and role you’re trying to access.
- Clear your cache. Try clearing your browser cache and sign in again.
- Close and reopen your browser. After you clear the cache and browsing data, you may need to restart your browser.
- Try a different browser. Your browser may not be compatible with the site. Use a different browser or update it to the most current version.
If you're still not able to sign in, contact us for help.