Troubleshooting

This section describes a collection of problematic situations and what you can do to diagnose and fix them. These include many common problems that are reported to Autodesk Product Support, and the things you can try in order to resolve the problems yourself.

When starting to diagnose a problem, by yourself or with the intent of contacting Product Support, you should take stock of the situation by answering the following questions.

Issues Addressed in This Section

Assertion Failed Errors

Merging Corrupt Files

Remember Backup Files

Boolean Objects Disappear

Creases or Ridges Show in Boolean Objects

Consecutive Booleans Results in Disappearing Components

Splines and Boolean Operations

Tips for Successful Boolean Operations

3ds Max Slows Down

3ds Max Doesn't Start Quickly

Files Take a Long Time to Open

Slow Response to Open or Drag Dialogs

Objects Disappear When the Camera Gets Close

Zooming and Panning Are Too Fast or Slow

Large Fonts and 3ds Max

Lost Dialogs and Windows

Missing Command Panel

Missing Transform Gizmos

Multiple or Missing Buttons on the Toolbars

Direct3D Failed to Initialize Message

Dual-Monitor Configuration

Spanning Across Monitors

Viewport Transparency