Flame Family Known Issues

Component Bug ID Summary Workaround
Action Rendering FLME-54886 The application crashes while rendering a very long Semantic Keyer Human extraction clips on macOS Catalina.
AVIO FLME-56630 Drops can occur when playing multi-stream sequences on CentOS 8.2.
Camera-Analysis FLME-55069 Using the Camera Analysis on high resolution media can result in a freeze or hang with certain hardware platforms.
Codecs FLME-57548 Browsing Quicktime files with PNG encoding shows black frames on macOS.
Data Management FLME-57453 Changing Projects/Users from within the application might not work because the application cannot be correctly uninitialized. Relaunch the application and change Projects/Users at the startup screen.
Effects Innovation FLME-53303 If you are in the Slicing menu when using the small side menu for Physical Defocus, selecting the Position widget will keep switching back to the Focus menu.
Hardware FLME-57357 The ability to perform mouse pointer interactions can be intermittently lost when using Flame on CentOS 7.6. Press any key on the Keyboard.
Media Export FLME-56937 Intermittent missing XML file problem might be seen when exporting an IMF Distribution Package (Background Export) from Flame Family products. Retry exporting your content.
Media Panel FLME-57393 It is not possible to move a window from another application over a Flame Family product when the MediaHub or Media Panel are set to List View and there are Pending Render or Pending Cache clips in them. Set the MediaHub / Media Panel display option to Thumbnails or set the List View thumbnail option to None.
OS Software Configuration FLME-57190 On CentOS 8, Touchpad is not disabled on the wacom tablet. Disable the TouchPad option in Gnome Settings -> Devices -> Mouse & TouchPad
Paint FLME-57617 The first stroke is a square in Batch Paint when AJA broadcast is enabled on macOS. 1- turn off the broadcast monitor
Paint FLME-57616 Cannot draw using Desktop Paint when AJA broadcast is enabled on macOS. Turn off the broadcast monitor.
Python API FLME-57455 The output of the print functions executed in the Python Console no longer appears in the Terminal/Konsole right away.
Stone & Wire FLME-53915 It is not possible to cache media located on network mounts or user home folders on macOS 10.15 with SIP enabled. If you get the caching errors, go to the macOS Settings > Security & Privacy > Privacy tab. Select Full Disk Access.

sw_serverd should already be in the list if an attempt to cache media was already done. Unlock the lock, and select the checkbox next to sw_serverd. Restart the failed cache job.

The workaround only needs to be applied once per OS install.

Pre-2021 Note: In previous versions, we start sw_serverd using nice. This means nice appears in the Full Disk Access instead of sw_serverd. However giving nice Full Disk Access is not recommended, since nice can be used to launch anything. Modify instead the sw_server service plist to be able to use the above workaround:

  1. Stop stone&wire using the ServiceMonitor app.
  2. Open the sw_server plist in a editor (requires sudo privileges): sudo nano /Library/LaunchDaemons/com.autodesk.sw_server.plist
  3. Add the following 2 lines under <dict>:
    <key>Nice</key>
    <integer>10</integer>
  4. Remove the following line (near the bottom of the file): <string>nice</string>
  5. Start stone&wire using the ServiceMonitor application.
  6. Try again to cache media. sw_serverd now appears in the Full Disk Access tool. You can now apply the workaround described earlier.
Timeline FLME-57397 Match Cuts are removed from a track when a new segment is added to it. Copy the match cuts to another track, perform the edit and copy back the match cuts to their original track.
Timeline FX FLME-57524 Commit TL FX doesn't work when the Timeline FX itself is not explicitly selected in the Timeline Ribbon. Explicitly select the Timeline FX in the Timeline Ribbon.