Learn how to use the Autodesk Server Diagnostics Tool or the Autodesk online Knowledge Base to solve problems that might occur when installing or using Autodesk Data Management Server.
It is helpful if you understand these terms before moving through the topics in this section.
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Key Terms |
Definition |
|---|---|
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Autodesk Server Diagnostics Tool |
A program that can perform a series of checks to identify possible Autodesk Vault server problems and gather system information to help diagnose the problem. |
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Autodesk Knowledge Base |
An online support for all Autodesk products. |
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Autodesk Vault server |
The server used in conjunction with Autodesk Vault and Content Center for storing files and version data. |
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Log file |
A text file generated by the Autodesk Server Diagnostics Tool containing important system configuration information. |
Changes to the server machine configuration over time can interfere with the Autodesk Vault server. The Autodesk Server Diagnostic Tool performs a series of tests to identify possible Autodesk Vault server problems and compiles system information to help diagnose the problem.
Run the Autodesk Server Diagnostic Tool
- On the Windows Start menu, select Programs ► Autodesk ► Autodesk Data Management ► Tools ► Autodesk Server Diagnostics Tool.
The diagnostic tool automatically performs a check. The results of the diagnostic tests display in a list, indicating which of the checks passed successfully, generated a warning, or failed.
- If a warning is returned, click the link in the Warning list to get more information.
- If any of the checks fail, click the link displayed under the Action Required list to learn more about the error.
- When the diagnostics are complete, click Close and then click Open Log Files to open the directory containing the log files.
- In the Review Your Results list, click the error information under the Action Required list. It is linked to the corresponding pages of Autodesk Vault server installation help.
View Diagnostic Log Files
The diagnostic log file lists the name of each condition that is checked along with its information and test results. This includes the version of the operating system, the IIS information, the firewall, and any other related configuration information. Other log files are also created during the installation. The log files are stored in the EDMLog folder located in C:\Documents and Settings\Administrator\Local Settings\Temp.
- In the Diagnostics Tool dialog box, click Open Log File. The EDMLog directory containing all the log files is opened. Select a log file to open.
- Once you run the diagnostic checks, click View Log File to display the diagnostic log file.
If it is necessary to seek assistance, forward log files to your IT personnel or to Autodesk Technical Support.
Recheck Operating System Environments
After you correct all the errors according to the log files or the Help, click Recheck. The Diagnostics Tool checks the operating system again. Repeat this process until the all of the errors are corrected.
Advanced Troubleshooting
Additional troubleshooting resources for the Autodesk Data Management Server can be found online. They include a searchable Knowledge Base available on the Autodesk support page. You can access the Autodesk Knowledge Base online at www.autodesk.com.