Issue
The update or upgrade cannot be installed, because the program to be upgraded does not exist on your computer or the version of the program to be updated is the wrong version .
Solution
Try installing the update or application again. If the error message persists, delete all downloaded files, and try installing the application again. To find the folder containing the downloaded files:
- Click your Autodesk ID on the top right of the application window.
Note: If you are not signed in, click the drop-down next to the
Sign In button.
- Click
Settings.
- If the
Share Storage for Content Downloads option is selected, note down the folder name specified in the
Location box. If not, note down the folder name specified in the
Local Location box. This is the folder containing the downloaded installation files.