Install Desktop Connector

Topics in this section

• Overview
• Download Installation Files
• Install Stopped
• Install Walk-Through for Version 16.9 and Above
• Install Walk-Through for Version 16.8 and Below

Overview

Are you considering upgrading your version of Desktop Connector?

If so refer to Update Desktop Connector for more information.

If upgrading from version 15.x to version of 16.x of Desktop Connector refer to Upgrading from v15.x to v16.x as an Individual (Non-Admin) User for additional information.

Download Installation Files

You can download Desktop Connector installation files from the following locations:

• Download the Latest Desktop Connector (Windows® 64-bit): Learn what's new in the latest version. A Download link is provided.

• Autodesk Account Products and Services: Download the current version of Desktop Connector. Desktop Connector will now display with other products as a benefit of your current contracts and subscriptions. Follow the steps as shown:

  1. All Products and Services.
  2. Search Desktop Connector.
  3. Download and Install.

  

Install Stopped

You have tried to install Desktop Connector and you receive a warning that Desktop Connector is still running.

• Cancel the install.
• Exit Desktop Connector by selecting the tray icon , right-click, and exit the program.
• Once you Exit you may reinstall Desktop Connector.

Install Walk-Through for Version 16.9 and Above

1. Download Desktop Connector as detailed previously in Download Installation Files.

2. Double-click the .exe file to install/upgrade Desktop Connector.

   

3. The installer will unpack and prepare your files for installation.

   

4. Once your download is complete you will be presented with a dialog to Open in Folder or Run Installer.

   • Open in Folder: This will open up the folder in File Explorer where the install files are located.
   • Run Installer: Starts the install of Desktop Connector.

   

5. Read and check I agree to Terms of Use and select Next.

   

6. You can use the default program file location: C:\Program Files\Autodesk\Desktop Connector or change the location.

   Note: Changing the location during an install update (installing newer version over an already installed one) will lose the setting of whether Desktop Connector was in online or offline mode. If new files are added to the workspace while Desktop Connector is in offline mode and before going online, the location of the install is changed through an upgrade install.
   • Best practice is to go offline and then back online to confirm that those files are uploaded to the data source.
   Important: Changing this location will not change the location of where the Desktop Connector workspace is stored.

   

7. Select Install.

   

8. You are now ready to use Desktop Connector.

9. When the installation finishes, Sign in to get started.

Install Walk-Through for Version 16.8 and Below

1. Download Desktop Connector as detailed previously in Download Installation Files.

2. Double-click the downloaded .exe file and allow it to extract.

   

3. Read and check I agree to Terms of Use and select Next.

   

4. You can use the default program file location: C:\Program Files\Autodesk\Desktop Connector or change the location.

   Note: Changing the location during an install update (installing newer version over an already installed one) will lose the setting of whether Desktop Connector was in online or offline mode. If new files are added to the workspace while Desktop Connector is in offline mode and before going online, the location of the install is changed through an upgrade install.
   • Best practice is to go offline and then back online to confirm that those files are uploaded to the data source.
   Important: Changing this location will not change the location of where the Desktop Connector workspace is stored.

   

5. Select Install.

   

6. You are now ready to use Desktop Connector.

7. When the installation finishes, Sign in to get started with Desktop Connector.

Related Concepts:

• "Desktop Connector folder needs to be cleared" displays after installing or upgrading Desktop Connector version 16.x
• Autodesk Identity Manager component update for product versions 2024 and beyond (Windows)