When you change files in a Connector, these changes are synced to the relevant cloud data source.
You can view the syncing status of your activities by accessing the Home Screen of the relevant connector for your supported cloud data source.
In the following three workflows any unsynchronized changes within the project will be lost.
When you unselect a project, the project workspace will be removed.
When you sign in as another user, the new user will be prompted to clean up their workspace for a fresh start. If you encounter issues or need to perform a clean uninstall, we recommend following the steps provided to perform a Clean Install of Desktop Connector.
If syncing of files is unsuccessful or if you suspect an issue with Desktop Connector, consider using the automated Reset Desktop Connector Utility. It's designed to help tidy up your workspace
The following states will impact the syncing of your changes to the cloud data source.
| State | Activated by | Impact on Syncing | Potential Resolution | Help Topic Links |
|---|---|---|---|---|
| Work offline | Choose the Work Offline option from the home screen menu to work in a connector without being connected to the cloud data source. | Syncing changes to the cloud is paused. | Disable Work Offline to get back online and resume syncing. There may be conflicts you can resolve if the same file has also been modified in the cloud data source. | Docs - Work Offline Drive - Work Offline Fusion - Work Offline |
| Sign out | Choose Sign out from the home screen menu | Syncing changes to the cloud is paused. | Sign in to get back online and resume syncing. There may be conflicts you can resolve if the same file has also been modified in the cloud data source. | Sign In and Out |
| No internet connectivity | The user loses or turns off their internet connection | Syncing changes will fail. | Retry any files errors in the home screen or pending actions. when the internet connected again. | -- |
| Not running | Desktop Connector is not starting, or you choose Exit from the home screen menu | Syncing will break if there was progress in syncing then or you have used a connector when it is not running. | Copy any affected files and move them outside the connector. Remove the project and add it back again. Add the copied files back in to your project in the connector | -- |
| Project syncing fails | Local and cloud data stops syncing. | Failed syncing means that files locally and in the cloud are always out of sync. | You will be notified in the home screen. Click Select projects in the home screen, remove your project then add the project again. | Manage Projects - Docs only |
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