Docs - Resolve File and Folder Errors

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Overview

Important: The following videos DC Video Icon provides a workflow on how to resolve a file and folder error in Desktop Connector. We encourage you review all of the details after the video. The extra content provides useful tips and problem-solving methods that might not be in the video.


About File and Folder Errors

The Autodesk Docs home screen displays queuing, processing, and completed syncing activities. The home screen also allows you to view file and folder syncing errors, and choose options to try to resolve these errors.

When a file or folder errors, it will display a red DC Error Icon icon and move that file or folder to the top of the home screen activities. Hover over a truncated file or folder error message to read the full details of the error.

Hover Over Message

Note: If your file or folder error mentions a conflict, see Docs - Resolve File and Folder Conflicts for information on how to resolve these conflicts.

The total number of errors is displayed at the top of the home screen.


Automatic Retry

Desktop Connector will automatically try to process most file and folder actions again after they've received an error. The automatic retry will occur every 15 minutes.

If the automatic retry does not resolve the error, you can choose from the resolution options detailed in the following section.


Retry, Undo, and Go to folder

If the error in the file or folder isn't resolved through automatic retry, you can use the More menu Ellipses Icon to explore other options.

Docs Upload Failed

Related Concepts: