User assistance reference

Aside from standard application help, Fusion includes these in-product guidance features:

• Autodesk Assistant
• The Guide
• The Learning Panel

Autodesk Assistant

Provides an AI-guided self-service, including an option to contact support, for getting answers to product questions.

Access the Autodesk Assistant

The Autodesk Assistant gives you options to find tailored support from within the product. Depending on the type of account you have, you can find solutions to product questions, engage in a chat with one of our product support agents, request a callback, or create a support case.

Find Autodesk Assistant

1. To open Autodesk Assistant:

   • Go to the bottom-right corner of your product and click the icon to open Autodesk Assistant.

   

   • Or go to the Help menu and select Autodesk Assistant.

   

   The Autodesk Assistant dialog appears.

2. Enter a question.

Connect with a support agent

If the suggested resources offered by Autodesk Assistant don't answer your question, depending on your subscription, you have a few options:

• For commercial accounts you can choose to chat live with an agent, create a case, or schedule a call back from an agent.
• For non-commercial accounts, check out the education forums or the Contact Support page.

Your feedback is important

Share your experience with Autodesk Assistant.

The Guide

The Guide provides useful information that helps you as you work. To open the Guide click Help > Open Guide. The Guide opens to the right of the canvas.

Insights

Personalized insights appear in the Guide to support you as you work. Insight content is designed to be informative and actionable and intended to optimize your experience.

The information is personalized because as you work in Fusion, we collect anonymous information about your usage and data. We use that data to determine which Insights you see.

Insight types:

• Feature recommendations: Learn about features you’ve not yet used.
• Efficiency boosters: Get tips about how you might better use the product and its tools and features.
• Reports: See which tools and features you’ve used most often in Fusion in a specified time frame.

What data is collected?

We map basic profile data, such as your location and industry, and specific interaction data to your user ID to help ensure we send only information relevant to you and the way you use our products.

Some examples of the data we collect might include:

• Identifiers, such as your unique Autodesk ID: Allows us to recognize usage trends and patterns, and link related usage data.
• Product ID and license information: Specifies which offerings you are using, how they are licensed, and other transactional information.
• Product session and commands: Reflects interactions and usage patterns within the product based on the commands and actions you have executed.
• Information about system or device setup and configuration: Indicates, for example, operating system and device types used.
• Design file metadata: Provides file format, size, dimensional units as well as object and layer metrics.

How is the data used?

We collect usage data based on when you start Fusion along with your interactions within the product. We might, in some instances, associate the data with your Autodesk Account.

We might need to process usage data to deliver certain services or features you've requested, provide support, improve product security, ensure product stability, or identify non-valid use of our products and services.

Additionally, information about how you use Autodesk products and services helps us support and improve them. These are a few examples of how we use the usage data we collect:

• Optimizing product and service performance
• Resolving product defects by analyzing software crashes
• Recognizing usage patterns and customer trends
• Delivering personalized experiences and workflows
• Developing and improving our offerings
• Creating customized offers and promotional content tailored to you
• Planning and analyzing our communications in different environments and contexts
• Making business decisions concerning our offerings or operations

We might also use aggregated usage statistics (which do not identify you) for our internal operational purposes; for example, to calculate monthly active users per product or country.

Data being collected is continuously explored to develop more powerful and useful insights. You can read more about data collection and privacy in the Autodesk Trust Center.

Learning Panel

When viewing a design, the Learning Panel provides details in the product about most workspace tabs and tools. This can reduce the time you need to spend searching for answers. By default, navigating and using tools changes the Learning Panel content interactively. (To pause this dynamic behavior, at the top of the Learning Panel, turn off Interactive mode.)

Accessible from the Application bar Help menu, click Show Learning Panel. Three tabs display: Get Started, Guidance, and My Learning.

• The Get Started tab presents common starting tasks.
• The Guidance tab provides an overview of the clicked tool and details in the two sub-tabs:
  • The Step-By-Step sub-tab shows how to use each tool.
  • The Learn More sub-tab shows supporting information to help you use the tool, and related topics.
  • In the Guidance tab, at the bottom of each topic is a Was This Helpful question. Tell us your thoughts about the content and the Learning Panel. Let us know how we're doing!
• The My Learning tab enables you to try a common workflow (when available) in the selected workspace tab, tracking your progress as you apply commonly used tools.