Add or Edit Observations for Inspections

Observations from an inspection can be viewed and edited by clicking on an inspection ID in the Inspections List. 

In the Observations tab you can view media, check existing observations against recorded media, and add new observations if required.

Validation is run on the inspection and the observations and any errors with the data are flagged immediately. See Resolve Validation Errors for Inspections.

The observation scores are calculated once the inspection is approved.

Note: It is not possible to add or edit observations for inspections in Approved or Rejected status.

Add an observation

1. Go to Activities, open the inspection type, and click on an inspection ID in the Inspections list.
2. Play the video of the CCTV survey and pause the video when you find the defect that you want to report. Or if you already know the exact time of the defect, you can type this in when filling out the observation details.
3. Click Add Observation.
4. Fill in the details, bearing in mind the following:
   • Continuous Defect: If the defect is continuous, use this field to indicate if this is the start or finish point of the defect. For example, S01 or F01.
   • Counter: Time in the video, in seconds, at which the observation is first observed. For example, enter 12 for the time 00:00:12 or 64 for 00:01:04. This will allow you to jump directly to an observation in the video.

   For PACP and MSCC

   • Dimension 1: Use this field if a physical dimension is required for the observation. For example, the diameter of a service tap.
   • Dimension 2: Use this field if a second physical dimension is required. For example, for a Tap Break-in Intruding, Dimension 1 would be tap diameter and Dimension 2 the distance of the intrusion.
   • %: Used to quantify the percentage of height, cross-sectional area affected, or alignment. This is used for many defects/observations related to deposits, roots, deformations, water level marks and obstruction blockages. These are typically recorded in 5% increments.
5. Click Save. The new observation will be positioned in the list based on the distance specified.

Edit an observation

When reviewing existing observations, you can use the three dots icon to the right of the observation to edit or delete the observation.