Slow performance in AutoCAD Web App and AutoCAD Mobile App

2025-02-26

Technical Support

Issue:

AutoCAD Web App or AutoCAD Mobile App work slowly and unstable.
It's not possible to make any standard modifications. The file freezes or crashes the app.

Solution:

Windows Graphics Settings

Right-click the desktop and choose Display settings.
Scroll down and click Graphics settings.

Click Browse and then navigate to and select the software executable. As an example, for Google Chrome, this would be C:\Program Files\Google\Chrome\Application\chrome.exe. Double-click chrome.exe to add it to the list.

Click the application (e.g. Google Chrome Application) to activate the Options button. Click it.

Graphics Settings Google Chrome specified

Select the High-Performance option, then click Save and close the Settings panel.

Graphics specification, High Performance GPU

Relaunch or restart the broswer (if it was running) and look within the program to confirm that the high-performance device is enabled.

Note: For Microsoft Edge: "C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe" For Mozilla Firefox: "C:\Program Files\Mozilla Firefox\firefox.exe"

General troubleshooting

Check the requirements for AutoCAD Web App or AutoCAD Mobile App, especially the 64-bit environment:

AutoCAD Web App: Supported Browsers and System Requirements
AutoCAD Mobile App: System requirements for AutoCAD Mobile App

Products:

AutoCAD LT; AutoCAD web app; AutoCAD mobile app;