3rd party supported software required to run this product

Universal C Runtime (CRT)

Universal C Runtime (CRT) is a Windows OS component that is updated through the Windows update process. This component is required to enable you to modify result dialog entries in Moldflow products.

Browsers

The help system requires Microsoft Internet Explorer 11.0 or later. All updated web browsers, including Google Chrome, Firefox, Safari, and Opera are also supported.

The reports generated by Autodesk Moldflow products are optimized for use with Internet Explorer 11.0 and Microsoft PowerPoint 2010 or later.

Media Feature Pack for Windows

The N and KN editions of Windows include all the essential features of an operating system except for Windows Media Player and related technologies. Autodesk Moldflow products rely on these media technologies to generate animations in reports correctly.

To ensure proper animation generation, please install the Windows Media Feature Pack and VP9 Video Extensions by following these steps:

1. Check Your Windows Version

   1. Go to Start and search for System Information.
   2. In the System Information window, locate OS Name.
   3. If the OS Name includes "N" or "KN", you are using an N or KN version of Windows. If the OS Name does not include "N" or "KN", no further action is required.

2. Install the Media Feature Pack

   For Windows version 1909 and later:

   • Windows 10 N: Select the Start button, then select Settings > Apps > Apps & features > Optional features > Add a feature. In the list, locate the Media Feature Pack and install it.

   • Windows 11 N: Select the Start button, then select Settings > Apps > Optional features. Select View features next to Add an optional feature, and then in the list, locate the Media Feature Pack and install it.

   For Windows versions earlier than 1909:

   • Download the appropriate Media Feature Pack from Microsoft: Media Feature Pack.

3. Install VP9 Video Extensions

   • Download the VP9 Video Extensions from Microsoft Store: VP9 Video Extensions.

4. Restart Your Computer

   • Once the Media Feature Pack and VP9 Video Extensions are installed, restart your computer to ensure that all changes are applied.