Implement the Reminder Utility to a workflow transition

The first thing to note is the Reminder Utility is invoked by a script to create a TIMER record to watch for a given event and date. This is usually implemented by a workflow action.

In this example we will invoke the script on the Investigate Claim transition. As we can see in the illustration below, we already have an existing script defined - Claim Workflow Actions

The exiting script can be extended with the following line of code to invoke the reminder utility. The script should also import the library Reminder Utility Library.

setTimer("CLAIM_HANDLER","CLAIM_HANDLER_TARGET_DATE","","1");

This will invoke the reminder utility with the simplest arguments :

1. CLAIM_HANDLER - defines the field ID which specifies an assignee to be notified
2. CLAIM_HANDLER_TARGET_DATE - defines the field ID, which specifies a target date to monitor
3. EMPTY - This would allow a number of days to be specified (offset) should a target date field not be set
4. 1 - This specifies the number of days before the CLAIM_HANDLER_TARGET_DATE of when a notification should be sent.

Only the first two parameters are required, however the complete list of parameters which will be discussed in the next step