D2 - Describe the problem

In this phase, you describe the what, when, how, and why of the issue. You can also link the 8D report to a specific item, project, product, supplier, customer, or another report. Fill out all relevant information in the D2 – Problem Description section in the main 8D Report tab.

1. Click Edit.
2. In the D2 – Problem Description section, enter information into the What happened?, When did it happen?, Why did it happen?, Related Problem Report, and Related Items List fields where relevant. Include as much information as possible.
3. Enter additional information into the Related Data fields. You administrator may have set these fields up to be drop-down lists to select items from other workspaces.
4. In the Images of the Problem fields, drag and drop images into each column, or click Choose File to upload images of the issue.
5. Click Save.

Once the description of the issue is complete, you can proceed to the next phase.

• Click the Return to D1 Team Formation transition if there should be a change to the schedule or team responsible for each phase.
• Click the Cancel Report transition if no further work is required.
• Click the Proceed to D3 Containment Actions Implementation transition to move to the D3 phase.