If you encounter an issue related to files, models, and projects, start the troubleshooting process here.
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Troubleshooting: File Issues
Topics in this section
- Troubleshooting: Desktop Connector
If you encounter an issue with using Desktop Connector, start the troubleshooting process here. - Schema Conflicts
Schema conflicts can occur when two different schemas are introduced in the same session. - Cannot Open a Model Using Audit
You are not able to open a file with audit selected. - Attempted to access <file name> past its end
The error "Attempted to access <file name> past its end" occurs when opening a Revit file. - Error: Element Has Become Corrupt
Error: Element <element ID> has become corrupt at some time before this session. - Error: Data in File Is Corrupt
Error: Data in file is corrupt and needs to be manually recovered. - Error: Model is Corrupt
Error: Model is Corrupt. - Revit file cannot be opened in Revit because of Version issues
Revit file cannot be opened in Revit because of file was saved using an unsupported version - Error: Shared Parameter File Can Not Be Read/Not Valid
A shared parameter file from Revit 2022 and newer is not able to be used in previous versions. - Unknown Error Occurred
This error may occur when opening a model in Revit. - Display Error
Error: An error has occurred while drawing the contents of this window. This window shall be closed. - Warning: A Serious Error Has Occurred
If you encounter the error messages "A serious error has occurred. The current action has been cancelled.", or "A serious error has occurred. The current action has been cancelled. It is strongly recommended that you save your work in a new file before continuing. Would you like to save a recovery file?", start troubleshooting here. - Revit Has Encountered a Fatal/Unrecoverable Error and Cannot Continue
A fatal/unrecoverable error has occurred. The application will be terminated. - Recover a Workshared File
Use these instructions to manually recover the central model of a workshared file that has become corrupt. - Repair a Corrupt Central Model (File-Based Worksharing Only)
When using file-based worksharing, you can repair a corrupt central model. - Workshared Model Won't Synchronize
After making changes in a Revit local file, you cannot save or synchronize. - Communication Error (Revit Cloud Worksharing)
Troubleshooting an error occurred when trying to open a BIM 360 model in Revit. - Required Internal Settings Are Missing
One or more required internal settings are missing from the model. - Unresolved Pointer References
When you try to save the model or load it into another model, you receive an error indicating that the model contains many unresolved pointer references. - Missing Elements
When you try to open the model, an error displays indicating that the model is missing many elements. - Shared Parameter File Not Valid
When you try to use a shared parameter file you receive a message it can't be read or is not valid. - Security: Invalid Signature
When you try to load an executable file or add-in, a dialog indicates that there may be a security issue. - Security: Unsigned File or Add-In
When you try to load an executable file or add-in, a dialog displays asking you to verify its publisher. - Security: Signed File or Add-In
When you try to load an executable file or add-in from a publisher other than Autodesk, the software checks its security credentials, and a dialog asks you to confirm that you want to load it. - About Digital Signatures
When you try to load an executable file or add-in, the software checks its security credentials, including its digital signature.