Prepare and collect data around performance issues.
When contacting Autodesk technical support services concerning performance issues, be prepared top provide the following information and materials.
A description of the issue, including:
- When the problem began to occur (f no date is available, an approximate date is better than none)
- Whether the problem has occurred before
- Recent changes, if any, to the hardware and software of the affected machine
- A summary of any attempts to resolve the issue before contacting support
Accompanying materials:
- The Autodesk design files involved in the project: Local file, central file, and any linked RVT, DWG, and DWF files
- The Revit LT-based application journal file from the affected computer. See Location of journal files.
- If a network problem or an operating system problem is suspected, obtain a System Information (NFO) file. See How to obtain a System Information file (NFO) for diagnostics and troubleshooting.