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Validation Tool Errors

You may encounter the following error messages while using the Autodesk Validation Tool (AVT). For each error message listed below, you will find more information about the context of the message, reasons why you may receive it, and steps you can take to try and resolve the issue.

Table of Contents

File [documentname.rvt] is in an unsupported Revit version. Please ensure the file is version 2019 or newer.

CONTEXT:

Shown on email under ERROR MESSAGE.

POSSIBLE CAUSES:

  • The Revit version is not supported

    STEPS TO TAKE:

  1. In Desktop Revit upgrade to a supported Revit version.

    EXAMPLE:

The job failed to start. Please ensure the file is in the correct version and that there are no dialogs appearing when it is opened.

CONTEXT:

Shown on email under ERROR MESSAGE.

POSSIBLE CAUSES:

  • Under options, the wrong Revit Version has been selected for the Model.
  • A dialog box displays when Model is opened in Revit.

    STEPS TO TAKE:

  1. Ensure the Revit Version of the task is the same Revit Version as the Model
  2. Open the Model in the Revit Desktop and ensure there are no dialog appearing.

    EXAMPLE:

The job has been scheduled but has not yet begun to execute.

CONTEXT:

Shown on email under ERROR MESSAGE.

POSSIBLE CAUSES:

  • The Model is not processed in BIM360/ACC

    STEPS TO TAKE:

  1. Check BIM360/ACC to ensure the Model is processed and you can view it on the web.

    EXAMPLE:

[documentname.rvt] has been deleted.

CONTEXT:

Shown on email under ERROR MESSAGE.

POSSIBLE CAUSES:

  • The Model has been deleted/moved from BIM360/ACC

    STEPS TO TAKE:

  1. Check BIM360/ACC to ensure the Model still exists in the task location.

    EXAMPLE:

Get reports Failed: An unexpected server error occurred.

CONTEXT:

Pop-up error box when saving a task.

POSSIBLE CAUSES:

  • Too much data returned or a data error

    STEPS TO TAKE:

  1. Try running the task again.
  2. Recreate the task.

    EXAMPLE:

An unknown error occurred while starting the job.

CONTEXT:

Email message error.

POSSIBLE CAUSES:

  • You created multiple tasks that are scheduled to run at the same time.
  • Rate limit reached on folder creation and/or file listing.

    STEPS TO TAKE:

  1. Rerun the job.
  2. Modify your tasks to stagger the start times.

Timed out

CONTEXT:

Error message for a specific file in the email report.

POSSIBLE CAUSES:

  • The Autodesk Design Automation service (part of the Autodesk Platform Services / Forge) had a long queue time.
  • An unhandled exception that caused the process to fail.
  • An issue with the RVT file.

    STEPS TO TAKE:

  1. Try running the task again.
  2. Remove the file from the task and then try running it again to isolate if there is an issue with that file.

    EXAMPLE:

The job has been scheduled but has not yet begun to execute.

CONTEXT:

Error message for a specific file in the email report.

POSSIBLE CAUSES:

  • The Autodesk Design Automation service (part of the Autodesk Platform Services / Forge) had a long queue time.
  • An unhandled exception that caused the process to fail.
  • An issue with the RVT file.

    STEPS TO TAKE:

  1. Try running the task again.

The file [documentname.rvt] has not been processed. Please process the file on BIM360/ACC before running the job again.

CONTEXT:

On email confirmation under Model Summary Status - Error and Error message 'The file [documentname.rvt] has not been processed. Please process the file on BIM360/ACC before running the job again.'

POSSIBLE CAUSES:

  • The model is not processed in BIM360/ACC.

    STEPS TO TAKE:

  1. Process the model in BIM360/ACC

Forge API rate limit exceeded.

CONTEXT:

Shown as the first line of an email report.

POSSIBLE CAUSES:

  • The number of files is too larger.

    STEPS TO TAKE:

  1. Split the task into multiple tasks of 200 or less total files/folders.

An authentication error occurred.

CONTEXT:

AVT website error.

POSSIBLE CAUSES:

  • These errors might be related to network issues.

    STEPS TO TAKE:

    Check that your network works correctly. If your network is behind a firewall or proxy, please make sure the following are not blocked. Here is a post describing this in detail.
  • *.autodesk.com
  • *.cloudfront.net
  • *.google-analytics.com
  • *.akamaiedge.net
  • *.akamaintechnologies.com
  • *.amazonaws.com
  • *.edgekey.net
  • *.googleapis.com
  • *.msecnd.net
  • *.microsoft.com

Sorry, we could not access the Validation Tool

CONTEXT:

AVT website error.

POSSIBLE CAUSES:

  • The Autodesk Validation Tool is only available for Enterprise level Autodesk Accounts at this time. If available, it will need to be set up by someone with administrative privileges in the Autodesk Account, then the Autodesk Construction Cloud.

    STEPS TO TAKE:

  • Admins can check the account to see if you have access to the tool:*
  1. Log in to the Autodesk Account: https://manage.autodesk.com/
  2. Go to All Products and Services
  3. Look through the list, or use the search function to locate the Validation Tool
  4. If you see the tool, you can assign access by following these instructions: AVT - Assigning Access

If the AVT is not in the Autodesk Account, there are one of two possibilities:

  • Your organization is not an Enterprise Account.
  • Your organization is an Enterprise Account, but access hasn't been granted: In this case, please reach out to your Autodesk Enterprise Account Manager so that they can set up access for you. Then continue with the Validation Tool Setup section of help.

Autodesk Validation Tool Task Has Completed With Errors!

CONTEXT:

Error message for a specific file in the email report.

POSSIBLE CAUSES:

  • There are times when the model cannot be processed in the cloud. Below are some potential issues and solutions.

    STEPS TO TAKE:

  1. Make sure your model check task has the correct Revit version / year selected. If the wrong version is used, it will cause the model check to fail.
  2. The use of 3rd party tools that pull up a dialog box when the model is opened. Detach or remove any 3rd party applications that would require user input upon file open.
  3. A model's extreme complexity or size exceeds the allowable run time of the service. The model or checkset will need to be simplified before it will run successfully in the cloud. Suggested actions include:
  • Opening and run the checkset using the desktop Model Checker for Revit to watch for warning or error popups. Any popup in the desktop Revit may impact AVT’s performance. These messgages should be resolved.
  • Purge unused elements
  • Remove imported CAD files (linking is recommended instead of importing)
  • Remove Duplicate Instances found in the Errors and Warnings dialog box
  • Remove unused Views
  • Remove corrupt families. To test loaded families, save all your families out of your model to a folder on your hard drive or network. If you receive a pop-up while saving the RFA, that family may be problematic.
  • Use a simplifed checkset. Checksets that include the Pre-Built check “Largest Family” or check for duplicate elements can take a significant amount of time. Note that the Best Practices checksets have both of these checks. Called “Loadable Families” and “Duplicate Modeled Elements”, if you make a copy of the Best Practices checkset and remove these checks, you may find significant increases in the success of your AVT check runs.

My project files do not appear in the Model Explorer

CONTEXT:

AVT website file list

POSSIBLE CAUSES:

  • If you are setting up a new Task and you cannot find your project listed in the Model Explorer or your project does not appear in the dropdown menu, this error is caused by the Validation Tool serice not being added your hub.

    STEPS TO TAKE:

  1. Contact your project administrator to have the Autodesk Validation Tool service connected to your project's Autodesk Construction Cloud or BIM 360 Docs hub.

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