Firewall, Connection, and Proxy Settings
Necessary Network/Firewall Settings
| URLs to Whitelist | Impact if not available | Other Notes |
|---|---|---|
| https://workshop.autodesk.com | Console would not work - which is required to do most operations in VR | Won't be able to use app/login/create pairing code, etc. |
| https://developer.api.autodesk.com | Backend not reachable. Most functionality will be broken or unusable if blocked - login/pairing code, etc. | |
| https://prod.delta.cedit.autodesk.com | Console connection, issues with Fluid | |
| wss://mqtt-prd.forgexr-p-ue1.autodesk.com/mqtt | Stream, Multiplayer, events, commands will not work. | |
| https://app.pendo.io/api/v1 | Analytics like user data, PMF Feedback, device type, app version, etc. will not be collected | |
| https://cd1627763744774ae4bdd92b4fed9c59@o4506305354596352.ingest.us.sentry.io/4506305429700608 | Sentry URLs to get error reporting and crash collection data will not be collected | |
| https://b56eedf8b7ee222549bca81f0c71782a@o4506305354596352.ingest.sentry.io/4506305426096128 | ||
| https://o4506305354596352.ingest.sentry.io/api/4506305426096128/unreal/b56eedf8b7ee222549bca81f0c71782a/ |
UDP Ports
- UDP is not used for Workshop XR.
VPN
We do not recommend the use of VPNs with Workshop XR. There could be issues with Voice.
Windows Defender
Verify with IT/Desktop teams that Workshop XR has been allowed for within Windows Defender settings.
Release Information
Desktop Tauri and Viewer are currently not planned for release (8/14/2024).
Connection Issues When Logging into Workshop XR
If your IT department requires an IP address and port to whitelist, please use 50.19.78.134, 52.70.240.168, and 54.237.46.88 on port 443. If you can whitelist our domains instead, we recommend doing so as the associated static IP may change.
Connection Issues with Workshop XR VR Meetings
- UNKNOWN: 'We are experiencing technical difficulties', 'Please try refreshing the page, or check back later.'
- BAD_REQUEST: 'Bad request', 'There was a problem with your request. Please try again.'
- UNAUTHORIZED: 'Your session is invalid or expired', 'Please log in and try again.'
- FORBIDDEN: 'You do not have permission', 'Please check your permissions and try again.'
- NOT_FOUND: 'Not found', 'Please check the URL and try again.'
- TIMEOUT: 'Request timed out', 'If the problem persists, please contact support.'
- TOO_MANY_REQUESTS: 'Too many requests', 'Wait a minute and try again. We are working to increase our capacity.'
- OFFLINE: 'No Internet Connection', "It appears that you're currently not connected to the internet. Please check your internet connection and try again."
Setting up Workshop XR to Use Your Proxy
Please contact us if you'd like Workshop XR to route connections through your personal or corporate proxy to Workshop XR Support.
SSL Certificate Issues
If your firewall or network is set up to do SSL decryption, please note that you may encounter SSL certificate errors when attempting to use Workshop XR. Please get in touch with us in Workshop XR Support.
Persistent Connection Issues
If a connection issue persists after your IT department has confirmed that the necessary ports have been unblocked, please contact us (support email required) and loop in your IT team so that we can resolve the problem as quickly as possible.