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Unable to create or save a new project in Fusion

Technical Support

Issue:

Users reported that, when trying to create a project in Fusion, the operation fails and the following behaviors may occur:

 

  • The project appears briefly and then disappears with no message.
  • The project appears briefly and then disappears when selected, displaying "??" On a blue background.
  • "Operation failed" is displayed on the project itself, after which the project disappears.
  • "Not Allowed PUT /communities/api/user/" message appears.
  • "You don't have required permissions to perform this operation" message appears. 
  • "ERROR_ENTITLEMENT_NOT_FOUND - Not Allowed PUT /communities/api/user/create for ###" message appears. 
  • "MESSAGE_SERVER_ERROR - Sorry the operation you requested couldn't be performed" message appears. 
  • Create Project button is dimmed or gray in Data Panel.
  • Project keeps saying "undergoing updates" 

Causes:

  • Fusion does not recognize a valid license.
  • Inadequate privileges in the current Hub.
  • Service Outage.
  • Switching from hobby license to paid license.

Solution:

Configure antivirus and firewall for Fusion

Use solution in these articles:

Create a project from Fusion Web Client

  1. Navigate to Fusion Hub.
  2. Click Create project.

Verify that Cloud Services are working

Verify that the Autodesk Services are running normally on the Autodesk Heath Dashboard.

Sign out of Fusion desktop

  1. Sign out of Fusion in the desktop application. 
  2. Close and restart Fusion. 
  3. Sign in to Fusion and test project creation. 

Verify the license

Verify that a "Fusion Team" product is assigned to the account:

  1. Sign in to the Autodesk Account. 
  2. Once signed in, go to "All Products and Services".
  3. If "Fusion Team" is not listed in the products, then permission to create projects will not be available to the account.
  4. Reach out to a contract admin to assign the "Fusion Team" subproduct.

Subscription Syncing

  • It can take up to 24 hours for a recent subscription to update in the product. 
  • Reach out to a contract admin to unassign and then reassign the Fusion license.
  • In some instances, the old subscription status may be stuck in the sign in information (especially after switching from a Personal to a Commercial subscription). Try signing out and back in should clear the preexisting status.

Change Contribution Role of Team Hub

If the Team Hub was created by someone else, the current ID may not have permission to create a project or save files.

Note: Folder level creation might need to be enabled to create Project in a different hub.

Transfer data to a Team Hub

Create a Team Hub in the web browser and transfer the data to the new hub.
  1. Use the Fusion Team Hub Onboarding tool to create a Team Hub.
  2. Transfer the existing projects into the Team Hub by following the instructions in the same onboarding link or see How to transfer Fusion projects from Single User Storage to a Fusion Team Hub.

Uninstall and reinstall

Manually uninstall and reinstall Fusion: How to do a manual clean uninstall of Autodesk Fusion.

Enable the project creator option in the team hub

project creator

Products:

Fusion;

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