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Hub admin is no longer with the company in Autodesk Fusion

Technical Support

Issue:

The Autodesk Fusion hub admin is no longer with the company. The company/current Autodesk Fusion team members would like to do the following: 

  • Change access to files in the hub.
  • A new team member needs to be added.
  • The hub admin rights need to be reassigned to another individual.
  • Projects need to be transferred from the former employee's team hub to another.
  • Shared files are from inactive Fusion Education version.

Solution:

To proceed, the Autodesk Account credentials of both the former hub admin and the new desired hub admin are required. See the following steps to restore access: 

  • Restore access to the credentials of an Autodesk account with a company email domain.
    1. Contact the company IT Department to confirm access to the former employee's mailbox.
      • If the email account has been deleted, re-enable the account. 
    2. Attempt to sign in to Fusion Team using the email of the former employee who is the hub admin.
    3. Use the option to recover the password.
    4. In the former employee's mailbox, use the recover password email to change/recover the account password.
    5. Sign in with the former employee's account and the recovered password. 

     

  • Note: If credentials are not recovered/restored, manually export and reimport the projects into the Team Hub.

Reassign the hub admin:

  1. Navigate to the Fusion web client. 
  2. Sign in with the credentials of the former employee, recovered in above section if needed. 
  3. Click the profile icon in the top-right corner.
  4. Access the Admin portal. 

Fusion Hub Admin Tab

  1. Assign a new hub admin:
  2. Once the new hub admin has been assigned, sign out of the current account.
  3. Log back into web client with the credentials of the newly assigned hub admin.
  4. Work through the "deactivate and activate hub members" section in the Invite and manage members page to deactivate the previous hub admin. (Note: This will not remove them from the member list, but will set them as an inactive member.)

Transfer the data from Single User Storage to Team Hub:

If the data is stored in Single User Storage where the owner is inactive:

  1. Navigate to the Fusion Hub at Fusion Hub's Dashboard. 
  2. Sign in with the credentials of the former employee, recovered in above section if needed. 
  3. Follow the steps from this article: How to transfer Fusion projects from Single User Storage to a Fusion Team Hub. 

Products:

Fusion;

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