Review the minimum requirements, and the security and firewall checklists.
For more information, see System Requirements: Glue Web Access.
Ensure the following conditions are met:
When accessing BIM 360 Glue, Microsoft .NET Framework 4.5 is automatically installed. If you would like to install this prior to rolling out BIM 360 Glue, you can download it here: Microsoft .NET 4.5.
In BIM 360 Glue, you can upload and view more than 50 file types.
You can also send your models directly from Autodesk Revit (RVT), Autodesk AutoCAD/AutoCAD Civil 3D (DWG), and Autodesk Navisworks (NWD) using the BIM 360 Glue add-ins .
For a complete list of file formats supported in Autodesk BIM 360 Glue, see Autodesk BIM 360 Glue File Compatibility.