Topics in this Section
It is important to acknowledge that challenges may arise when using Desktop Connector in conjunction with any software which is actively scanning files/folders/processes which Desktop Connector also needs access to. Security software such as Anti-virus, Endpoint Protection, Encryption software are common examples. Security software can apply a temporary system level lock on a file and block other applications from accessing the file. Since the software variables differ widely, our general guidance for troubleshooting issues focuses on configuring the software to ignore Desktop Connector files/folders/processes.
For Desktop Connector the common symptoms of conflicting software may include problems accessing projects stored in Desktop Connector, the inability to write/save files, failure to sync files, very slow or delayed file sync, failure to start required services, and failure to start Desktop Connector application.
Refer to the section below Security Software (Anti-Virus/Endpoint Protection) with Desktop Connector
Desktop Connector requires access to cloud services and apis outside the firewall. If access to these services are blocked Desktop Connector may fail to perform. To ensure Desktop Connector is able to function properly, the administrator may be required to apply network configurations.
Refer to the section below Configuring your Network for Desktop Connector
Please find below the recommended Autodesk guidance for the full list of URL, URI, and Domains.
To identify whether an installed software is interfering, try shutting down that software and retrying the workflow in Desktop Connector to see if it succeeds. In some extreme cases, the conflicting software may need to be uninstalled completely to validate whether it is interfering.
Please follow the general steps below to troubleshoot and learn if your software is conflicting:
If you learn that the software is conflicting, you can test whether excluding certain files, folders, or processes resolves the issue. For testing purposes, consider applying the following temporary exclusions to the scanning software on the machines running Desktop Connector:
Drive:\Users\*\AppData\Local\Temp\CDXUploads\*\*\Drive:\Users\*\DC\*\*\Drive:\Program Files\Autodesk\Desktop Connector\DesktopConnector.Applications.Tray.exeDrive:\Windows\Microsoft.NET\Framework64\v4.0.30319)Below is a list of software we have identified that if not configured properly can cause conflicts with Desktop Connector activity. This is not a full list. These are applications we have experienced causing conflicts.
Refer to ARES Privacy Protector for additional information.
Refer to About Barracuda Web Security Agent for additional information.
This software will sometimes cause our Transferring files dialog to appear when nothing is being transferred. It is changing the visibility of one of our hidden windows.
Only for versions before Revit 2020. Desktop Connector will be unresponsive on the initial install of Revit (after reboot issue, should not occur).
We do not have any additional information at this time.
Third-party plugins and add-ins for AutoCAD and Civil 3D can interfere with the application's native file saving process. When this occurs, DWG files may become read-only after saving within the AutoCAD/Civil 3D environment. Desktop Connector detects these read-only files and automatically unlocks them in the cloud to maintain file accessibility. The root cause is the add-ins disrupting AutoCAD/Civil 3D's normal save operations.