Known Conflicting Software

Topics in this Section

• Overview
• Anti-Virus Software with Desktop Connector
• ARES Privacy Protector
• Avast Antivirus
• Barracuda Web Security Agent
• Beyond Trust Privilege Management
• Device Guard
• Hyper-V
• Keynetix.Cloud.Launcher.Service.exe
• Lavasoft or Lavasoft Web companion
• NView Desktop Manager (NVIDIA)
• McAfee Endpoint Security*
• Procore Drive
• RevitAccelerator.exe
• SkyFonts
• Symantec Endpoint Security
• Windows Defender Advanced Threat Protection Service (MsSense)

Overview

Some installed software programs are known to interfere with Desktop Connector. Common symptoms include problems accessing projects stored in connectors, the inability to write/save files from other programs, failure to start required services, and failure to restart the Desktop Connector software.

• To identify whether an installed software product is interfering, try shutting down that software and retrying the workflow in Desktop Connector to see if it succeeds.

Anti-Virus Software with Desktop Connector

It is important to acknowledge that challenges may arise when using Desktop Connector in conjunction with anti-virus software due to the unique environments and applications in play. Since these variables differ widely, our general guidance for troubleshooting issues focuses on configuring the anti-virus software to ignore Desktop Connector files.

Please follow the steps below:

1. Disable the Anti-Virus Software: Start by entirely disabling your anti-virus software. You may even need to uninstall it temporarily to ensure it does not interfere with the Desktop Connector.
2. Reintroduce Configurations Gradually: Once the anti-virus software is disabled or uninstalled, slowly reintroduce its configurations back into your system. This step-by-step process should help you identify what works best in your unique environment.
3. Autodesk provides specific guidance for dealing with such conflicts. Please ensure to follow these instructions carefully: How to set up antivirus (AV) exclusions to improve stability and performance of Autodesk software.
4. Disable Scanning of the Desktop Connector Workspace: As a part of the Autodesk's guidance, remember to turn off the scanning feature for the Desktop Connector workspace in your anti-virus software.

By following these steps, you should be able to troubleshoot and resolve any conflicts between Desktop Connector and your anti-virus software. If issues persist, please contact Autodesk support for further assistance.

ARES Privacy Protector

Refer to ARES Privacy Protector for additional information.

Avast Antivirus

• Refer to "This folder is empty" appears when opening Fusion Team, BIM 360, or BIM 360 Team drive in Desktop Connector

Barracuda Web Security Agent

Refer to About Barracuda Web Security Agent for additional information.

Beyond Trust Privilege Management

• Refer to Beyond Trust for additional information.

Device Guard

• Refer to Windows 10 Device Guard for additional information.

Hyper-V

• For more details refer to (https://github.com/docker/for-win/issues/3171#issuecomment-459205576)

Keynetix.Cloud.Launcher.Service.exe

• Refer to 3rd party application breaks our WCF application

Lavasoft or Lavasoft Web companion

• Refer to Desktop Connector causes Computer Node to be Unresponsive.

NView Desktop Manager (NVIDIA)

This software will sometimes cause our Transferring files dialog to appear when nothing is being transferred. It is changing the visibility of one of our hidden windows.

• To disable, start NVIDIA nView Desktop Manager in the Windows control panel and choose Disable.

McAfee Endpoint Security*

• Refer to (https://www.mcafee.com/enterprise/en-us/products/endpoint-security.html)

Procore Drive

• Refer to BIM 360 Desktop Connector - Pending Actions - Not Syncing.
• Related: 3rd party app breaks our WCF application

RevitAccelerator.exe

Only for versions before Revit 2020. Desktop Connector will be unresponsive on the initial install of Revit (after reboot issue, should not occur).

• Refer to Autodesk Desktop Connector UnResponsive after Revit Install.
• Related: 3rd party app breaks our WCF application

SkyFonts

• (SkyFontService) This service has to be disabled to improve performance.

We do not have any additional information at this time.

Symantec Endpoint Security

• Refer to (https://www.broadcom.com/products/cyber-security/endpoint)

Windows Defender Advanced Threat Protection Service (MsSense)

• Refer to Microsoft Defender Endpoint.