Topics in this Section

• Overview
• Repair missing components
  • Step 1: Find your installed version
  • Step 2: Download the matching ODIS installer
  • Step 3: Uninstall Desktop Connector
  • Step 4: Install Desktop Connector through the ODIS installer
  • Step 5: Uninstall the Microsoft Visual C++ Redistributable
  • Step 6: Reinstall the Visual C++ Redistributable from the ODIS installer

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Overview

Desktop Connector relies on several third-party components to function correctly, including the Microsoft Visual C++ Redistributable, Autodesk Single Sign On Component (AdSSO), RealDWG, and others. The official Desktop Connector installer (ODIS) bundles all required components and installs them in the correct order.

If any of these components are missing or corrupted, you may experience errors such as a file open failure, inability to copy and paste files, or other unexpected behavior. This can happen when Desktop Connector is installed without using the full ODIS installer — for example, if only the MSI portion of the installer was used, or if a component was removed or overwritten by another application.

To resolve these issues, follow the steps below to reinstall Desktop Connector through the full ODIS installer and repair the Visual C++ Redistributable.

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Repair missing components

Step 1: Find your installed version

1. Open Add or Remove Programs (search for it in the Windows Start menu).
2. Search for Desktop Connector.
3. Note the version number (for example, 17.0.0.29 or 2027.0.0.29).

Step 2: Download the matching ODIS installer

1. Go to the Latest Release and Notes page.
2. Download the official Desktop Connector installer that matches the version you wish to install. If your version is not listed on the latest release page, check Historical Releases.

Step 3: Uninstall Desktop Connector

1. Return to Add or Remove Programs.
2. Find Desktop Connector, select it, and choose Uninstall.
3. Follow the prompts to complete the uninstallation.

Step 4: Install Desktop Connector through the ODIS installer

1. Double-click the ODIS installer you downloaded in Step 2.
2. Follow the installation prompts to complete the install. The ODIS installer will automatically install all required components. For a detailed walk-through, see Install Desktop Connector.

Step 5: Uninstall the Microsoft Visual C++ Redistributable

1. Return to Add or Remove Programs.
2. Search for Microsoft Visual C++ 2015-2022 Redistributable (x64).
3. Select it and choose Uninstall.
4. Search for Microsoft Visual C++ 2015-2022 Redistributable (x86).
5. Select it and choose Uninstall.

Step 6: Reinstall the Visual C++ Redistributable from the ODIS installer

1. Double-click the ODIS installer .exe file again.
2. When the dialog appears, select Open in Folder.
3. Navigate to 3rdParty\x64\VCRedist\2022\ and double-click VC_redist.x64.exe. Follow the prompts to complete the installation.
4. Navigate to 3rdParty\x86\VCRedist\2022\ and double-click VC_redist.x86.exe. Follow the prompts to complete the installation.

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Related Concepts:

• Install Desktop Connector
• Basic Troubleshooting
• Conflicting Software and Network Configuration