Recover Deletions

Topics in this Section

• Overview
• What do I do if files have been deleted?
  • These methods will delete files from the local disk and cloud
  • These methods will delete files from local disk but not cloud
  • When Synced files are deleted there are two places to troubleshoot

Overview

Important: The following video provides a detailed workflow on how to recover deletions in Desktop Connector. We encourage you to check the details after the video. The extra content provides useful tips and problem-solving methods that might not be in the video.

What do I do if files have been deleted?

There are workflows using Desktop Connector which will cause files to be deleted.  The following are examples of use cases when we expect files to be deleted as a result of user actions:

These methods will delete files from the local disk and cloud

1. The user Deleted the file using the Web Client.

   • When a file is deleted in Web Client, Desktop Connector will remove the file from local disk during the next sync.

2. Moving DC files from the workspace to a location outside of DC or to another project.

   • A move removes the files from the original location. A move within a project will move the files with complete history to the new location, however moving the files to a destination outside of DC workspace results in a deletion from the cloud.  Moving the files from the workspace to another project also deletes them from the original project.

3. The user Deleted the file (for example using using File Explorer or command line)

   • The Desktop Connector workspace is located (by default) in the c:\users\<username>\DC folder. The workspace is also found in the namespace extension in the left navigational pane called Autodesk Docs. When a file is deleted from one of these locations, that file will be removed from local disk immediately and tell the cloud to remove it during the next sync.

   

These methods will delete files from local disk but not cloud

1. The user Unselects Projects using the Project Select dialog box.

   • This action will remove all local presence of that Project including files/folders.
   Important: Steps should be taken to identify unsynced files, so they are not lost. For additional information refer to Collecting and Viewing Sync Data.

2. The user signed in as a different user, and accepted a dialog saying that their unsaved changes would be lost.

3. The Reset Desktop Connector utility will delete the local workspace.

When Synced files are deleted there are two places to troubleshoot

1. In the Cloud via Autodesk Docs/ACC: The web client has a Deleted Items view which shows folder by folder the files which have been deleted in the Project.

2. In the local machine recycle bin: Deleting files from Desktop Connector will attempt to place those files in the local disk Recycle Bin depending on the local settings of the Recycle Bin.

   

   • In the local machine recycle bin:  Deleting files from Desktop Connector will attempt to place those files in the local disk Recycle Bin depending on the local settings of the Recycle Bin.

   

Related Concepts:

• How to recover deleted files or folders in BIM 360 Document Management or Autodesk Docs
• How to restore a deleted file or folder in BIM 360 Document Management