Multi-Account Users

A single Fusion Connect account can monitor a number of disparate types of devices, and so the distinction between a single IoT solution and multiple can sometimes get somewhat blurred. In some cases, however, a customer could wish to create multiple IoT solutions that are completely unrelated to one another, but that may be managed or viewed by the same users.

In such a case, a customer could have multiple independent accounts on an application server, and Fusion Connect staff could grant an existing user of one of the customer's accounts access to the other accounts, thereby creating a Multi-Account User. This rare exception to the paradigm that account users can only access a single account is only performed when multiple accounts belong to the same customer, so one customer's data is never in danger of being accessible to users of another client.

On the Service Users page, a user originally from a separate account that has been linked to the current account appears with a chain link icon, as shown in the screenshot below.

Switching Accounts

When a multi-account user logs into the application server, he or she is logged into his or herprimary account, the account of which they were first a user. In the above example, "Demo User" would log directly into the account scope of the "1AA - Visualization & Workflow" account. Though a multi-account user has access to multiple accounts, he or she cannot edit these accounts simultaneously, or use a drop-down menu on each page to select which account's data populates the page. Each account to which the user has access remains a completely self-contained environment. However, the user can switch horizontally between different account scopes by clicking on the account logo in the top left of the screen to bring up the "Switch Account" page.

The account the user is currently logged into appears on the left, and all other accounts appear on the right; the user can switch to any other account by simply clicking on the box for that account.