Issues Notifications
When issues are updated, email notifications are sent to the affected members. Notifications are also sent when the import of issues from a BCF file fails or succeeds. Email notifications provide greater awareness and visibility around the issues workflow, enabling all team members to track the progress of work.
Project administrators can customize email notification settings for a project by controlling who receives which notifications.
Project members with Edit permission or above can customize their own email notification frequency settings for the tools they have access to.
Refer to the table in Notifications in ACC Tools and Products to access links to tool-specific Help topics.
Notifications Details
This table shows when each participant in the Issues workflow receives an email notification.
| Workflow action | Assignee | Creator | Mentioned member | Watcher | New watcher | Importer |
|---|---|---|---|---|---|---|
| Assignee changed |  |
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| BCF import failed | |
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| BCF import partially succeeded | |
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| BCF import succeeded | |
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| BCF export failed | |
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| BCF export succeeded | |
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| Comment added | |
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| Company or role mentioned in a comment | |
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| Due date changed | |
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| Member mentioned | |
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| New watcher added | |
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| Issue assigned to a company or role | |
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| Issue restored | |
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| Issue status changed | |
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| Issue deleted | |
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Note the following considerations:
- If a new issue watcher is also an assignee, the notification is not sent.
- If a member receives a notification when a role or a company are mentioned, the notification for a new added comment is not sent.