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Autodesk Regional Offerings FAQ

  1. Why is Autodesk investing in regional offerings?

    Autodesk is investing in regional offerings to provide you with more choice and control over primary storage of your covered content. Expanding our regional options may help you use Autodesk’s cloud collaboration offerings on projects with data residency requirements or meet your customer preferences.

  2. Where are regional offerings available today?

    For eligible services (see table in question 3), you can select any of the following regions for primary storage of your covered content (see definition in question 4):

    • United States (US)
    • European Union (EU)
    • Australia
    • United Kingdom (UK)
    • Germany
    • Canada
    • India
    • Japan

  3. What offerings and services are currently available in multiple locations?

    You currently have the option to select the region indicated below for primary storage of covered content (see definition in question 4) for the following eligible services:

    Eligible Services Region
    Autodesk Build US, EU, Australia
    Autodesk BIM Collaborate Pro US, EU, Australia, UK, Germany, Canada, India, Japan
    - Revit Cloud Worksharing* US, EU, Australia, UK, Germany, Canada, India, Japan
    - Collaboration for Civil3D** US, EU, Australia, UK, Germany, Canada, India, Japan
    - Collaboration for Plant 3D*** US, EU, Australia
    - Tandem for AEC US, EU
    Autodesk Docs US, EU, Australia, UK, Germany, Canada, India, Japan
    Autodesk Tandem US, EU
    Autodesk Takeoff US, EU, Australia
    BIM 360 Docs**** US, EU
    Content Catalog US, EU, Australia

    * Requires Revit 2021 version and later, Revit Cloud Model Upgrade is only supported on the US, EU, and Australia regions

    ** Requires Civil 3D 2020 version and later

    *** Requires Plant 3D 2021 version and later

    **** Refer to the BIM 360 help for details on BIM 360 Docs modules.

  4. What is covered content?

    “Covered content,” also commonly referred to as “project data,” consists of:

    • Files, designs, models, data sets, images, documents, tasks, schedules, or similar material submitted or uploaded to the service by authorized users; and
    • The specific output(s) generated from use of the service, if any, based on the authorized user’s own raw data or information.

  5. Can I access my covered content from outside my selected region?

    Yes, you and any authorized users and collaborators in your account can access your covered content from anywhere in the world, as long as your authorized users and collaborators have been invited and have valid credentials (username and password). See question 11 in the Customer Experience section for URL details.

  6. Will personal data be stored and processed outside the region selected by me?

    Currently, our systems for personal data are global, including accounts, identity, support, access, and collaboration. Accordingly, personal data, including all identity and account data, continue to be stored and processed in the US. We have legal mechanisms in place for the transfer of personal data (see question 7).

  7. How do Autodesk Regional Offerings address the concerns of EU customers?

    Autodesk has legal mechanisms in place for the transfer of personal data from the EU. For details, please see our Privacy Statement, Trust Center, Onward Data Transfer, and GDPR FAQs. Autodesk also relies on EU and UK Binding Corporate Rules (BCRs) for international transfers. Our BCRs may be accessed on the Autodesk Trust Center. You may also request a Data Processing Agreement or Addendum (DPA), which addresses cross-border data transfers. You can request a DPA through the Trust Center under the heading Legal terms.

  8. Will additional regional offerings or eligible services be added in the future?

    We will continue to invest in regional offerings to provide you with greater choice and control over primary storage of your covered content. In keeping with our commitment to transparency, updates to our data regions will be communicated through our regular channels when available.

  9. What security practices and privacy controls are in place to protect my data?

    Autodesk is committed to building trust, securing your assets, responding to security incidents, and protecting project data. We use a combination of process, technology, and security controls and collaborate with industry partners to deliver a robust security program. For example, all data is encrypted both in transit and at rest using industry standard encryption methods, and data backup and recovery systems are regularly tested to ensure they are working as expected. To learn more, visit our Trust Center: https://www.autodesk.com/trust and review our security framework, data protection practices, and Privacy Statement. For cross-border transfer of personal data and suitable safeguards, please see the Autodesk Privacy Statement, Trust Center (Onward Data Transfer), and GDPR FAQs

  10. Does Autodesk provide long-term data backup and recovery services for my project data?

    Autodesk implements robust data backup and disaster recovery plans to ensure business continuity. As part of our business continuity strategy, project data is replicated between storage locations. In the event where a backup storage location is required, replication reduces the possibility of data loss or delay in service. However, Autodesk’s business continuity strategy cannot and does not replace your business continuity strategy or data backup and recovery plans.

    If you select a regional offering for the primary storage of your covered content, the backup storage location for the covered content will correspond to the table below.

    Regional Storage Location Backup Storage Location
    US US
    EU EU
    Australia Australia
    UK Ireland
    Germany Sweden
    Canada Canada
    India India
    Japan Japan

  11. Where can I find more information about Autodesk’s compliance processes?

    Please visit our Trust Center to see the security policies Autodesk adheres to, including internal and external audits, attestations, and third-party security assessments.

Customer Experience

  1. As a new customer, how can I select the primary storage location?

    At time of account activation, customers must select their primary storage location for their covered content. Please follow instructions available on the activation page for each Region.

  2. As an existing customer with projects in the US, for example, how can I host a new project in another Region (for example, EU or Australia)?

    You can create a hub and associate it to a different data region through the hub list on manage.autodesk.com. Learn more.

    Important: If you have an active Enterprise Business Agreement (EBA), reach out to your Autodesk account team for support in creating an additional hub.

  3. Is it possible to break down and primarily store covered content related to the same project in more than one Region?

    No, covered content is primarily stored in a single region specific to the project. All projects and all covered content associated with those projects will be primarily stored in the same region.

  4. Can I migrate a project stored in one region to another region?

    You can't migrate an entire project from one region to another region. However, you can export some data from one region to another region using various Autodesk tools to replicate or transfer data. See question 7 below for more details.

  5. Can customers access their covered content from outside the selected region?

    Yes, a current customer, and any authorized users and collaborators in their account can access covered content from anywhere in the world, as long as their authorized users and collaborators have been invited and have valid credentials (username and password).

  6. Will the same version of the covered products be running in all regions (example, will there be a lag in deploying updates to different regions?)

    In general, there will be version parity across the regions. However, there could be exceptions for new products which will launch in one region first during beta, and then subsequently in other regions.

  7. Can I migrate files, folders, or other project data stored in one region to another region?

    Yes, Autodesk has various tools to replicate or transfer some data from projects hosted in one region to another Region depending on the requirements of your business.

    Autodesk supports the copying of project files and folders between regions using the Autodesk Replication Tool for Docs (ART). Customers can access ART through this sign up form.

    Note: ART does not currently support versions, issues, markups, permissions, or other project data. More information on ART can be found on the help page.

    Autodesk's ACC Bridge tool does not currently allow files to be shared between regions, nor does Design Collaboration/Revit Cloud Worksharing.

    There are also third-party partners who can help facilitate the migration of some data with Autodesk Platform Services. View our Integrated Partner Ecosystem for details. We also encourage customers to contact their Autodesk account team or Customer Support to help them navigate what types of data they want to move, why they are moving it, and any other timing or budget requirements they have.

  8. How does the BYOS (Bring Your Own Subscription) policy change across the regions?

    Eligible Services are sold under a bring-your-own-subscription model. Each company is allowed to have the subscribed number of users from the purchasing company and can invite others from outside their company that have their own license for the Eligible Service, respectively. This BYOS policy for the Eligible Service will continue to work in the selected region. For more information on the policy, please see BYOS for BIM Collaborate Pro and BYOS for ACC. Customers are responsible to avoid overuse and stay within their purchased limits per the contract terms and conditions. Autodesk may monitor accounts to ensure that usage is within limits.

  9. What will the sign in flow look like on the web and mobile?

    Sign in experience on the Web will be similar for projects hosted in all regions for the Eligible Services. The main difference is the URL used for each region.

    On mobile, a selection menu will be displayed to the user prior to entering their email address during login. Once the region is selected, the login flow will be the same as currently exists in the app and the selected option will be set as default for future access. For additional login or technical support, see https://construction.autodesk.com/support/.

  10. As a customer, how can I set up a trial for an Eligible Service in a region? What happens if I want to convert my trial account into a commercial account?

    Customers willing to start a trial can start their trial using the following link: https://construction.autodesk.com/products/

    Click Learn More to find out about each product and Try Now to sign up for a trial. You can convert your trial account to a subscription account in a particular region if you start your trial via the same region.

  11. How do I access the regional storage location?

    Customers creating projects using certain ACC platform solutions can choose which region to primarily store their covered content. Sign in experience will be similar to customers currently hosting their projects in the US with the difference being the URL used:

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