Non-persistent Behavior

Causes of non-persistent behavior while using Autodesk services

Autodesk Digital Workplace allows for seamless connectivity to Autodesk software and services through the internet. Each time a user opens an application, they connect through a Digital Desktop – a pre-configured virtual machine.Authentication is enabled through ADSSO (Autodesk Single Sign-On), which allows Autodesk to recognize a customer’s organisation based on the email address, and redirect them to the company’s sign-in page.

ADSSO makes the log-on process easier. However, ADSSO can display non-persistent behavior during authentication if the MAC address of the desktop has changed. A non-persistent connection means a new connection is made for each request – when a user logs off one Digital Desktop and then logs on again later, they may be provided a different Digital Desktop. The user’s sign-on is not carried over to the next Digital Desktop.

Customers should be aware that, when different MAC addresses are used, non-persistent behavior can occur when logging on to use Autodesk applications such as Construction Cloud and Autodesk Docs.

Getting Support

If you have any problems or issues, contact our support desk. Our Onboarding Guide has instructions on how to access an Autodesk Agent here.