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Using Dual Monitors

Following are a video and an accompanying article explaining how customers can easily set up dual monitors when using Autodesk Digital Workplace, covering both PC and Mac.

Monitors with the same DPI resolution (PC)

  1. When your Digital Desktop is launched, it will appear on your active monitor.

  2. With your secondary monitor set up, drag the Digital Desktop between the two monitors.

    Drop Down Toolbar
  3. Click on the Autodesk Digital Workplace drop down toolbar at the top of the screen. Select the "full screen mode" icon in the expanded toolbar menu.

    Drop Down Toolbar
  4. Any programs opened on the Digital Desktop will now work across both screens.

    Across both screens
  5. Click the same icon to revert back to single screen mode.

Monitors with different DPI (PC)

  1. In the Citrix Workspace App Settings, choose "Advanced Preferences."

    Across both screens
  2. Select High Def, and under "Scale the session for high resolution" click "yes," and then "save." "Client scaling" is enabled.

    Across both screens
  3. Access the system’s Display Settings.

    System Display Settings
  4. With the secondary monitor selected, under "Scale and Layout" change the setting to 100%.

    Client Scaling
  5. Launch your Digital Desktop and follow the previous steps.

Using dual monitors with a Mac system

  1. Make sure your secondary monitor is properly set up, through the Mac’s System Preferences. Click "Displays"

    System Preferences/Display
  2. Select the "Arrangement" tab and drag the monitor icons to the proper arrangement

    Display Arrangement
  3. Back in the System Preferences Main Menu, select "Mission Control." Uncheck the "Displays have separate spaces" box.

    Displays unchecked
  4. Reboot your Mac computer and log back in.

  5. Launch the Citrix Workspace App.

    opening Citrix
  6. Under the Citrix "View" drop down menu select "Use All Displays in Full Screen".

    opening Citrix
  7. When the Digital Desktop is opened, it will work with your dual monitor display.

    opening Citrix

There is more information on using dual monitors with full screen mode here.

Getting Support

If you have any problems or issues, contact our support desk. Our Onboarding Guide has instructions on how to access an Autodesk Agent here.

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