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Issues on Autodesk Construction Cloud Mobile App (iOS)

Use the Autodesk Construction Cloud mobile app on iOS to create, view, and edit issues. Learn how to work with issues in the viewer on your mobile device.

Note: The same permissions are needed to create issues on mobile as in web. See Issue Permissions for more information.

Create Issues on iOS

  1. Open the Autodesk Construction Cloud mobile app.

  2. Tap the project that you want to open. If you open a project that has new data available, you may be prompted to sync to see the latest project data, but that is an optional step.

  3. Tap the Issues icon. If you do not see Issues on the bottom menu, tap the More menu icon and then find Issues.

  4. Create an issue by tapping the Create issue button at the bottom left of the screen.

  5. Select from the Types or Templates.

    • Issues must have a type and types are preconfigured or created in the Types settings on web
    • Templates have an associated type and can contain prepopulated information to make creating issues faster. Templates are created in the Templates settings on web

  6. Fill in relevant details about the issue. Some fields may be required and others will only be available if they've been configured on your project. Required fields are displayed with a red asterisk.

  7. Enter or select the following details:

    • Status

    • Type

    • Description

    • Assignee

    • Watchers: Select from Members, Roles, or Companies.

    • Location

    • Location details

    • Due date

    • Start date

    • Placement

    • Root cause

      Note: If there is at least one empty required field, the issue will be created in the Draft status. You cannot change the status until all required fields are complete. Required fields are displayed with a red asterisk. Project administrators set fields as required in the Types settings. When you attempt to leave an issue in the Draft status, you can tap Go back to finish editing or Save as draft.

    • GPS locations: Tap the Map icon at the top of the Issues list to view the location of project issues on the map. Tap the issue pin of your choice to view and edit details of this issue. See GPS Locations on Issues on iOS for more information.

    • Attachments: Take a photo with your camera or attach a file from your device.

    • References: Navigate to the References section, tap Add next to the tool of your choice, and then select the file for which you want to create a reference. References are links to files that exist in other ACC tools like Assets, Forms, Photos, RFIs, Sheets, or Submittals.

Filter and Sort Issues on iOS

In the Issues tool in the Autodesk Construction Cloud mobile app, tap the icon to filter and sort the list of issues. The following are supported:

Filter by

  • Status

    Note: By default, all status filters are selected, except for Closed.

  • Type

  • Category

  • Assigned to

  • Created by

  • Location

  • Start date

  • Due date

  • Date created

  • Root cause

  • Custom field filters: If you have any custom fields on issues, you’ll be able to filter for certain values on your custom fields.

Sort by

  • Issue ID
  • Title
  • Status
  • Due date
  • Sort order: Ascending ⬆ or Descending ⬇

Edit Issues on iOS

In the Issues tool in the Autodesk Construction Cloud mobile app, tap an issue you want to edit or delete.

  1. To publish or unpublish, tap the Publish or Unpublish icon accordingly.

  2. Tap Export to create and send a detailed summary report of this issue to your email.

  3. To delete, scroll to the bottom of the issue and tap Delete. In the pop-up, tap Delete issue.

  4. To add a comment to an issue, tap the Comment icon in the top right of the screen.

    Tip: Use @ to mention a specific member, role, or company.

  5. To add an attachment, navigate to the Attachments section and upload the desired attachment. Attachments are associated only with a specific issue, and are not visible across other ACC tools. See Issue References and Attachments for details.

    Note: When you edit the Download Options, you can toggle toggle on Issues to download attachments and references for all active issues (all issue statuses except Closed).

  6. Tap on any field to edit it.

    Note: If you are editing an issue with required fields, there are a few states to consider.

    • A previously filled required field cannot be empty. Required fields are marked with an asterisk.

    • Editing status:

      In Draft Status? All required fields complete? Result
      You cannot change the status. When you complete the last required field, the issue status will automatically update to Open.
      You can edit the issue status.

    • Editing issue type:

      In Draft Status? All required fields complete? Result
      The issue status will automatically change to Draft. You can only change the status when all required fields are complete.
      The issue remains in the Draft status as the required fields in the new issue type are incomplete.
      The issue status will automatically update to Open.

Work with Issues in the Viewer on iOS

Open Issues in the Viewer on iOS

  1. Open the Autodesk Construction Cloud mobile app.

  2. Tap the project that you want to open.

  3. Tap the Issues icon. If you do not see Issues on the bottom menu, tap the More menu icon and then find Issues.

  4. Navigate to the issue that you want to open in the viewer.

  5. Tap the Placement field.

  6. Tap Go to pdf/Go to sheet/Go to model. This action opens your issue in the viewer.

    Note: If the file has not been downloaded yet, you may be prompted to download it.

Work with Issues Placed on 2D Files in the Viewer on iOS

You can place your issue on a 2D file/sheet when creating issues in web.

  1. Follow steps 1-6 given above to open your issue in the viewer.

    Issue pins indicate places where issues have been placed on a sheet or file.

  2. Tap the desired issue pin to edit issue details on your issue.

  3. Tap (available on issues placed on sheets) to display asset markups

  4. Tap (available on issues placed on sheets) to view recently viewed sheets

  5. Tap (available on issues placed on sheets) to compare sheets

  6. Tap to filter the issues by any of the following:

    • Visibility: Hide everything, Hide Refence Badges, Hide Automatic Hyperlinks
    • Issues: You can toggle on the Only Show Issue Pins option
    • Share Status: Published markups, Unpublished markups
    • Markups: Markup Type, Markup Reference Type
    • Markup colors: Choose a desired color

  7. Tap (available on issues placed on sheets) to view sheet's revision history, details, and to add the sheet to favorites

  8. Tap (available on issues placed on sheets) to share the snapshot or a full size image of your sheet with others

  9. Use the tools in the toolbar to create markups. See Markups Toolbar for more information.

Example of issues placed on a file

Example of issues placed on a sheet

See Sheets on Autodesk Construction Cloud Mobile App and Files on Autodesk Construction Cloud Mobile App for more information.

Work with Issues Placed on 3D Models in the New Viewer on iOS

Working with issues on 3D models in the new viewer for iOS allows you to visually place, review, and manage issues directly within your project’s 3D environment. This feature helps teams identify and resolve design or construction problems in context, improving collaboration and accuracy. You can view issue pins on models, access issue details, and use specialized tools for navigation, measurement, and markup.

Tip: You can place your issue on a 3D model when creating issues in web.

  1. Follow steps 1-6 in Open Issues in the Viewer on iOS to open your issue in the viewer.

    You'll be able to view issues placed on a 3D model in the new viewer.

    Tip:

    Tap Don't show me again to hide the banner. You can turn the new 3D model viewer back on in the Settings menu in the top right of the screen.

  2. Issue pins visually mark the exact locations on the 3D model where issues have been placed, helping you quickly identify and access issue details in context.

  3. Tap the desired issue pin to open its details panel, where you can view, edit, comment, export, delete, publish, or unpublish the issue directly from the model.

  4. The following tools are available in the toolbar.

    Note: The letters correspond to the letters in this screenshot.

A: Menu: Tap the menu to access the following:

  • Views: Browse different 2D and 3D views associated with your model

  • Viewpoints: See different viewpoints associated with your model

  • Issues: View and edit the list of issues associated with your model

  • Model Browser: Browse through the model structure

  • Assets: View and edits assets associated with your model

  • Settings: Access the settings menu to adjust your viewing experience, such as:

    • Select units of measurement as needed

    • Change selection mode

    • Review the hand gestures: zoom, pan, look around, and rotate

    • Toggle on or off the new viewer option to use the new 3D model viewer. This option is enabled by default. If you disable it, you will be able to use the legacy viewer.

    • Send feedback about the feature

  • Details: View details about the model, such as the file name, file size, and version.

B: Home view: Tap to return to the default view.

C: Measurement: The following four measurement tools are available:

  • Straight line measure: Tap two points on the model to measure the distance between them. You can also touch and hold to open a closeup of your touchpoint and let go to create the first point. Then hold and drag the point to measure a length.

  • Laser measure: Tap any surface of the model to view measurements to the nearest edges.

  • Surface measure: Tap a curved or flat surface to view its measurements. Depending on the surface type, you may see:

    • Straight edges - lengths of individual edges

    • Circles - circumference and diameter

    • Arcs- Arc length (can be circular or general arcs)

    • Ellipses - circumference, half-major axis, and half-minor axis

    • Cylinders and conic sections - Length dimension between the centers of two parallel circular ends

    • Total area - Displayed for flat surfaces only

  • Spot coordinate: Tap a point on the model to view its:

    • X, Y coordinates

    • Elevation (Z)

    • Slope

D: Sectioning: Tap a surface to create a section cut through the model. Tap to select either the X axis, Y axis, Z axis, or specific area.

E: Issues: Tap to view the list of available of issue types and templates.

F: Collapse: Tap to collapse the toolbar.

See Measure 3D Modes in the Viewer on Mobile for more information on measurement tools.

More viewing options in the model viewer:

Tap on any object in the model to access more viewing options.

Note: The letters correspond to the letters in this screenshot.

A: Properties: Tap to open the properties panel for the selected object, displaying its details such as name, type, dimensions, and other attributes.

B: Hide: Tap to hide the selected item from the view. This is useful for decluttering the model and focusing on specific elements.

C: Isolate: Tap to isolate the selected object, hiding all other elements in the model. This allows you to focus on the specific object without distractions.

D: Focus: Tap to bring the selected object into the center of your view.

E: Orbit: Tap to orbit around the selected object.

F: Section: Tap to create a section cut through the selected object. You can adjust the section plane by dragging it along the X, Y, or Z axis.

Other considerations:

Note the following when working with issues in the viewer on iOS:

  • Changing issue status is reflected in the change of color of the issue pin
  • Changing issue type is reflected in the change of text displayed in the issue pin
  • Deleting an issue removes a pin associated with this issue from the viewer.

Export Issues on iOS

In the Issues tool in the Autodesk Construction Cloud mobile app, you can generate an Issues report and email it to yourself.

  1. To export an individual issue, tap on the issue and tap Export.

  2. To export multiple issues or all the issues in your project, tap on the more icon at the top-right corner of the issues panel.

    • For multiple issues, tap Select issues.

      • Select issues from the log.
      • Tap Create issue report at the bottom of the log.

    • For all issues, tap Create issue report. The total number of issues is shown.

  3. Edit the title of the report.

  4. Select a report type: Detail report or Summary report.

  5. Select a file format if applicable.

  6. Tap Email report at the top-right corner.

Parent page: Issues on Autodesk Construction Cloud Mobile App

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