System Administration

Missing frames & Volume Integrity Check

If a library or desktop clip references missing frames, the application displays the following message at startup:

VOLUMEMGT : WARNING: Some frames not found; see Installation Guide for corrective measures

First, run the Volume Integrity Check (VIC) utility to make sure there are frames missing, and identify the clip libraries with missing frames:

1. Exit Flame.

2. In a shell, enter /opt/Autodesk/io/bin/vic -v stonefs<partitionID> -s lost

3. You're looking for warnings in the vic output that is similar to the following:

   Warning: 5 stonefs frames are missing on this volume; see Installation Guide for corrective measures.
   
   Could not modify frame reference count for 0x120003d9700000af: Frame id not found

   The following output tells you what projects are missing frames:

   Checking libraries for lost frames ...
   
   /opt/ Autodesk/clip/stonefs7/a_Project.prj/Workspace.wksp/.#workspace.000.wks references 5 missing frames.

<partitionID> is a number from 0 to 7, and is the Partition ID of your storage. You can find the ID with the command sw_df.

@prague:~$sw_df
Partition         Free           Total %use           iFree          iTotal %use
7              318600          321408    1             N/A             N/A  N/A

In this example, the partition ID is 7. The vic command to run then becomes:

/opt/Autodesk/io/bin/vic -v stonefs7 -s remote -s lost

Recovering Missing Frames

If vic indicates that frames are missing from a project, you use vic to recover missing frames. Follow the procedure below. vic will replace missing frames with a special black frame with the word LOST written across.

vic also flags segment and clips with missing frames. In Flame, segments with missing frames have their name written in red. Clips with segments that are missing frames also have their name coloured red.

Clip with LOST frame	Segment with LOST frame

Use vic to recover missing frames:

1. Close Flame.

2. In terminal, run: /opt/Autodesk/io/bin/vic -v stonefs<partitionID> -r

   Important: This replaces any occurence of missing frames with a black frame with LOST. This cannot be undone.

To fix clips and segments with lost frames:

1. Start Flame.

2. Start the project that had missing frames.

For each clip with a name displayed in red:

1. Right-click the clip and select Media > Unlink Media.

2. Right-click the clip and select Open as Sequence.

3. Display the sequence in Conform.

4. Click Link to Media File.

5. Rerender effects.

Unreferenced Media Files

When the Volume Integrity Check (VIC) finds unreferenced managed media files, a project named Recovered_Media_<version of the application> is created. To protect content that should not be visible by all users and groups, VIC creates one shared library per user / group with the user / group file permissions. This ensures that only users and groups that have the required permissions can access the content. Recovered material is still identified with the <resolution>_<date> naming convention. The structure is as follows:

• [Project]: Recovered_Media_<version> (root:root rwxrwxrwx)
• [Shared_Lib]: Recovery_<user1>_<group> (user1:group rw-rw-)
• [Clip]: <date>_<resolution>
• [Shared_Lib]: Recovery_<user2>_<group> (user2:group rw-rw----)
• [Clip]: <date>_<resolution>

Enabling and disabling services

On macOS:

• To enable a service: sudo launchctl load -w /Library/LaunchDaemons/<service .plist file>, for example sudo launchctl load -w /Library/LaunchDaemons/com.autodesk.backburner_server.plist.
• To disable a service: sudo launchctl unload -w /Library/LaunchDaemons/<service .plist file>, for example: sudo launchctl unload -w /Library/LaunchDaemons/com.autodesk.backburner_server.plist.

On Linux:

• To enable a service: /bin/systemctl enable <service name>, for example /bin/systemctl enable adsk_backburner_manager.
• To disable a service: /bin/systemctl disable <service name>. For example: /bin/systemctl disable adsk_backburner_manager.

Starting, stopping or restarting services

Backburner Server

• macOS: /opt/Autodesk/backburner/backburner_server [start|stop|restart]
• Linux: /bin/systemctl [start|stop|restart] adsk_backburner_servers

Backburner Manager

• macOS: /opt/Autodesk/backburner/backburner_manager [start|stop|restart]
• Linux: /bin/systemctl [start|stop|restart] adsk_backburner_manager

Stone and Wire

• Linux and macOS:
  • /opt/Autodesk/sw/sw_stop all
  • /opt/Autodesk/sw/sw_start all
  • /opt/Autodesk/sw/sw_restart all