Troubleshooting

Network configuration

If the system is not using the correct network interface, for example WiFi vs. Ethernet, the local interfaces which should be used can be specified in /opt/Autodesk/cfg/network.cfg. Documentation about the syntax is in the file itself. A default device and a fallback device for data transfer and for multicasting can be hard coded in the file.

See Flame Family Collaboration Basics / Setting Up Collaboration for more details.

Test services

The following are installed with the application:

• Autodesk Wiretap Gateway: a background service used for media import.
• Autodesk Backburner Manager & Server: background operations manager.
• Stone+Wire: storage manager.
• PostgreSQL: Project Database.

To test the installation, run the Installation Sanity Check diagnostic in the Service Monitor application. You can access it from:

• On Linux: Launcher > Autodesk > Service Monitor
• On macOS: Applications > Autodesk > Service Monitor

You can also use the multiple diagnostics available to check and inspect the state of the installation.

Repair media storage mount points

• If the Mac experiences a hard reboot (for example a power outage), when the Mac restarts the operating system may mount the media storage incorrectly (for example, /Volumes/Storage1 instead of /Volumes/Storage). In this case the media storage will be inaccessible. To delete an incorrect mount point:
  1. Open the macOS System Settings application.
  2. Select General.
  3. Disable all the file services in Sharing.
  4. In Finder use command+shift+G to navigate to /Volumes. In Volumes/, find the incorrect mount point folder. It should have the name of the original mount point (for example, Storage), but its icon depicts a folder instead of a disk drive.
  5. Delete the folder.
  6. Restart the Mac. Restore the settings in System Settings... > General > Sharing.
  7. If the media storage is still not available after restart, use the Mac application Disk Utility to repair the media storage disk.