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Services and Service Monitor

Flame Family products depend on services to execute tasks in the background. The state of these services can be monitored using the Service Monitor application installed with Flame Family products.

The services will be started and kept alive by the OS daemon system, systemd on Linux and launchd on macOS. Using the proper mechanism to start/stop/disable these services is required.



Services Description

Backburner Manager

The Backburner Manager is responsible for managing Backburner Servers and dispatching background jobs to them.

Note: At least one Backburner Manager needs to be running on the network in order for Flame Family products to work correctly, but the local one can be disabled if not required.


Backburner Server

The Backburner Server processes background jobs locally. Each server must be registered to a Backburner Manager, which can be on another workstation.

Note: Required for caching, wire transfers, and background export in Flame Family products.


Wiretap Gateway

The Wiretap Gateway is a service that provides media I/O on the local workstation.

Note: Required for Flame Family products to import or export media.


Multi-Purpose Daemon

The Multi-Purpose Daemon is responsible for multiple local operations such as file locking, command line execution, and file manipulation.

Note: This service is mandatory to run Flame Family products.


Stone+Wire

The Stone+Wire service is responsible for service discovery and database management.

Note: This service is mandatory to run Flame Family products.


PostgreSQL Server

The PostgreSQL Server is the database backend for Flame Family products.

Note: This service may be disabled when running in a Project Server setup.


Licensing Service

The Licensing Service provides licence validation.

Note: This service is mandatory to run Flame Family products.


Changing service states

Using the Service Monitor

Enabling or disabling services

Services that can be disabled have the option available in the Start On Boot column. On Linux, each service can be disabled, but only Backburner Manager can be disabled on boot on macOS.

Enabled services have a green dot, while disabled ones have a red dot. A grey dot denotes a service that cannot be disabled or enabled.

Starting, stopping, or restarting services

Services that can be started or restarted have the option available in the Status column. Running services have a green dot, while stopped ones have a red dot. A grey dot denotes a service that cannot be started or stopped.



From the command line

Backburner Manager

On macOS:

Action Command
start /opt/Autodesk/backburner/backburner_manager start
stop /opt/Autodesk/backburner/backburner_manager stop
restart /opt/Autodesk/backburner/backburner_manager restart

On Linux:

Action Command
start /bin/systemctl start adsk_backburner_manager
stop /bin/systemctl stop adsk_backburner_manager
restart /bin/systemctl restart adsk_backburner_manager
disable /bin/systemctl disable adsk_backburner_manager
enable /bin/systemctl enable adsk_backburner_manager
Note: The service adsk_backburner can be used to control both the Backburner Manager and Backburner Servers.

Backburner Server

On macOS:

Action Command
start /opt/Autodesk/backburner/backburner_server start
stop /opt/Autodesk/backburner/backburner_server stop
restart /opt/Autodesk/backburner/backburner_server restart

On Linux:

Action Command
start /bin/systemctl start adsk_backburner_servers
stop /bin/systemctl stop adsk_backburner_servers
restart /bin/systemctl restart adsk_backburner_servers
disable /bin/systemctl disable adsk_backburner_servers
enable /bin/systemctl enable adsk_backburner_servers
Note: The service adsk_backburner can be used to control both the Backburner Manager and Backburner Servers.

Wiretap Gateway

On macOS:

Action Command
start /opt/Autodesk/wiretapgateway/current/wiretapgatewayctl start
stop /opt/Autodesk/wiretapgateway/current/wiretapgatewayctl stop
restart /opt/Autodesk/wiretapgateway/current/wiretapgatewayctl restart

On Linux:

Action Command
start /bin/systemctl start adsk_wiretapgateway
stop /bin/systemctl stop adsk_wiretapgateway
restart /bin/systemctl restart adsk_wiretapgateway
disable /bin/systemctl disable adsk_wiretapgateway
enable /bin/systemctl enable adsk_wiretapgateway

Stone and Wire

On macOS:

Action Command
start /opt/Autodesk/sw/sw_start all
stop /opt/Autodesk/sw/sw_stop all
restart /opt/Autodesk/sw/sw_restart all

On Linux:

Action Command(s)
start /bin/systemctl start adsk_backburner_servers

/opt/Autodesk/sw/sw_start all
stop /bin/systemctl stop adsk_backburner_servers

/opt/Autodesk/sw/sw_stop all
restart /bin/systemctl restart adsk_backburner_servers

/opt/Autodesk/sw/sw_restart all
disable /bin/systemctl disable adsk_backburner_servers
enable /bin/systemctl enable adsk_backburner_servers


Diagnostics

The Service Monitor provides diagnostics that can be run from the Diagnostics tab to help troubleshoot issues.

Diagnostic OS Description
Full Both Runs most of the diagnostics. Useful when trying to provide information to support in one step.
Errors / Warnings last day Both Reports errors and warnings from applications and services in the last day. Often the first step to find the source of an issue.
Errors / Warnings latest Application Execution Both Reports errors and warnings from applications and services in the last run. Often the first step to find the source of an issue.
All Logs Application Execution Both Provides all logs modified since the last application start-up. Useful when providing information to support.
Background Reactor Check Both Checks that Background Reactor is running.
File Monitoring (Spotlight/Indexer) macOS Checks for common file monitoring issues.
File Monitoring (Inotify) Linux Checks for common file monitoring issues.
Full Disk Access macOS Checks that all applications and services have proper disk access.
Installation Sanity Check Both Checks for common installation issues.
Multicast Route Both Checks for network issues related to multicast that could impact service discovery.
Network auto-mount (autofs) Both Checks for network mount point configuration and common issues.
Network Ports Both Checks for network port conflicts with other applications.
NFS imports/exports Both Checks for NFS configuration issues.
Nvidia Check Linux Checks for Nvidia driver status.
PostgreSQL Both Checks PostgreSQL database status.
Service Discovery Both Checks for service discovery status and common issues.
Services Status Linux Checks for workstation services status from SystemD.
Services Errors Linux Checks for workstation services errors from SystemD.
Services Errors (Since Boot) Linux Checks for workstation services errors from SystemD since the last workstation boot.
Services Config Validator Both Validates /opt/Autodesk/cfg/services.cfg content.
Software Install History Both Reports the history of all software installed on the workstation.
Stone+Wire IPs Both Validates the legacy StoneWire IP address map.

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