Troubleshooting: Insight Metrics and Factors

Learn how to resolve common issues when working with Metrics and Factors.

Working with Metrics and Factors you may encounter issues related to the formatting or formulas used. Refer to the following information for possible solutions.

Issue: Cannot save Metric or Factor name.

Solution: A Metric or Factor name can not contain the listed restricted words or characters:

• mm
• cm
• mkm
• log
• sqrt
• sin
• cos
• tan
• asin
• acos
• atan
• exp
• abs
• pi
• round
• roundup
• rounddn
• \ : { } [ ]

Issue: Undefined formula result for two labels without operators.

Solution: Type-in the operator “ ( + - * / ) ^2 “.

Issue: Can not insert the same label in the formula after deleting it with backspace.

Solution: Refresh the page.