Errors
“A Problem occurred. The file could not be translated -1”
"A problem occurred. The Rendering service could not complete your request. The file could not be uploaded."
"An authentication error occurred."
- These errors might be related to network issues. Check that your network works correctly. If your network is behind a firewall or proxy, please make sure the following are not blocked.
- *.autodesk.com
- *.cloudfront.net
- *.google-analytics.com
- *.akamaiedge.net
- *.akamaintechnologies.com
- *.amazonaws.com
- *.edgekey.net
- *.googleapis.com
- *.msecnd.net
- *.microsoft.com
- Here is a
post describing this in detail.
- Try rendering the Revit sample file and see if that works. If this does not help, contact the
rendering support team.
"A problem occurred. The Rendering service could not complete your request."
- The width or height of the view that you are rendering may be too big or too small. For example, if you are using crop region in Revit render settings. The current limitation is that the width or height should be in the range of 108-4000 pixels. Try changing it and see if that works. Also check if you have available cloud credits to render.
"No Internet connection. You must be connected to the internet to access this service."
- This error is not related to Autodesk® Rendering. Please check your internet connection and try again.
No rendering dialog/ compressed rendering window
- This is related to your browser settings. Clear browser history and reset settings or go back to default settings and the problem will resolve. For Internet Explorer, changing the security settings from "High" to "Medium high" will bring back the dialog box.
Render quality issues
Why is the material/texture scale wrong (too big)?
Why is the material color incorrect?
- Perhaps you are using the "tint" property in the material. We have added support for "tint" from Revit UR2. So please make sure youe Revit version is later that Revit 2014 UR2.
Why does my image look speckled and noisy even in the final quality render?
- This might happen if there is inadequate lighting in your scene, such as indirect light coming from a window. If the scene is well illuminated, you will not see this problem. Add more lights to your scene or increase the intensity of the existing lights.
Why does my image look so bright? How can I adjust the exposure?
- Go to My Renderings and click on your image thumbnail. From the toolbar, click the
Adjust exposure button.
How can I specify image size when rendering from Revit?
- Image output size cannot be specified in Revit render settings. So render a “standard” quality image from Revit. Go to My renderings and rerender the image with a specified width and height or aspect ratio.
Why are some objects (walls or furniture) in my render are missing?
- Check if your object is seen in the camera view. Check the visibility, graphics override and filter settings in your camera view. Render from a different camera and see if the object is visible. Also, if you are using Revit 2014, make sure you have installed the latest update.
Why are there differences between Native and Cloud rendering?
- Native rendering in Revit uses mental ray, which is a different renderer from the Autodesk® Rendering renderer. We try to match closely with mental ray (with high quality settings) but there could be subtle differences. If you notice significant differences, please bring them to our attention by contacting the
rendering support team.
After I click "Start rendering" nothing happens. I don't see my renders in My Renderings. It looks like my render job is stuck or has failed. What should I do?
- Contact the
rendering support team with your Autodesk ID and email. We can look at your specific job, find out what's going on and revert back to you.
Known issues
What are some known service limitations?
- Still images are capped at 4000 x 4000 pixels.
- Panoramas are rendered at a smaller size than the image they are generated from.
- Solar Studies are limited in size and number of frames (currently 30). This limitation is subject to change.
Are there known feature issues?
- Re-rendering an image whose exposure was adjusted does not render with the adjusted parameters if the
Exposure value is set to
Advanced or
Native. Select
Customized instead. "Advanced” means that Rendering in A360 will automatically determine which exposure setting should be applied. “Native” means the exposure setting in the original application will be applied.
- Exposure Adjustment works only on WebGL enabled browsers like Google Chrome and Mozilla Firefox. Make sure your browser, video drivers, and hardware fully support WebGL to use this feature.
- AutoCAD exposure settings (logarithmic) are supported for the initial rendering from AutoCAD. If you adjust the exposure on the rendering portal, the original settings are converted to the best matching settings of the
Advanced exposure and used for all subsequent renderings.
- Recessed lights or lights with self-illuminance material will render with bright hot spots.
- Glass with decal may look darker.
- View region is not consistent with Revit when rendering the default Revit 3D view named {3D}.
- Minor quality issues are seen when rendering RPCs.
- If computer name or file name consists of non-English special characters (such as é, ú, ä), the file may not render.
- If there is a comma in camera name, the file may not render.
Are there any known performance issues?
- When selecting
Adjust Exposure for an image, the exposure controls may be disabled briefly while the HDR image is loaded into the preview panel. This delay is expected, as the HDR data can be large.