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AutoCAD Connector - Troubleshooting

Why am I unable to see the Autodesk Docs project?

Contact your account administrator and make sure that AutoCAD Connector for Autodesk Docs is enabled. You must also have member access to the project and folders in Autodesk Docs.

Why am I facing an AutoCAD Connector installation issue?

If you are facing an installation issue, check if the older version of the Connector is installed. If yes, uninstall it.

View Log Files

Log files contain information about operations that have taken place on the server and can be used to diagnose various problems. You can view log files to diagnose the failures or errors while using the Connector and share them with the support team for further analysis. To locate the log files for specific versions, you can either navigate to the following directories or type the corresponding path in the Windows search bar and press Enter.

  • Autocad Connector 2023: C:\Users%Username%\AppData\Roaming\AutoCAD Connector_2023
  • Autocad Connector 2024: C:\Users%Username%\AppData\Roaming\AutoCAD Connector_2024

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