I'm experiencing connection errors or timeouts when using the Data Exchange Connector. What should I do?

Connection issues are often caused by corporate network security settings that perform SSL inspection on outgoing traffic. To resolve this:

1. Contact your IT or network security team.
2. Request them to exempt developer.api.autodesk.com from SSL inspection (add to bypass/allowlist.)
3. Restart the host software and test the connector.

Log files contain information about operations that have taken place on the server and can be used to diagnose various problems. You can view log files to diagnose the failures or errors while using the Connector and share them with the support team for further analysis. To locate the log files for specific versions, you can either navigate to the following directories or type the corresponding path in the Windows search bar and press Enter.

• Dynamo 2023 Connector: C:\Users%username%\AppData\Roaming\Dynamo2023-Connector
• Dynamo 2024 Connector: C:\Users%username%\AppData\Roaming\Dynamo2024-Connector
• Dynamo 2025 Connector: C:\Users%username%\AppData\Roaming\Dynamo2025-Connector