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Troubleshooting

01. Why cannot I see the Autodesk Docs project?

Contact your account administrator to make sure that Tekla Connector for Autodesk Docs is enabled and that you have member access to the project and folders in Autodesk Docs.

02. Why am I having trouble installing Tekla Connector?

If you are having trouble installing Tekla Connector, check if you have an older version of the connector installed. If you do, uninstall it.

View Log Files

Log files contain information about operations that have taken place on the server and can be used to diagnose various problems. You can view log files to diagnose the failures or errors while using the connector and share them with the support team for further analysis. To locate the log files for specific versions, you can either navigate to the following directories or type the corresponding path in the Windows Search bar and press Enter.

  • Tekla 2022 Connector: C:\Users%username%\AppData\Roaming\Tekla-Connector-2022\logs
  • Tekla 2023 Connector: C:\Users%username%\AppData\Roaming\Tekla-Connector-2023\logs
  • Tekla 2024 Connector: C:\Users%username%\AppData\Roaming\Tekla-Connector-2024\logs

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