Find answers to frequently asked questions about administration in Autodesk for Government.

Autodesk for Government Unified Administration

Question 1: Does the Account Admin module manage all Autodesk for Government products?

Answer 1: The Account Admin module provides unified account administration for all government products.

Autodesk for Government modules are available within a single account, and are managed from the Account Admin module:

• Document Management
• Design Collaboration

Question 2: Does the Project Admin module manage all Autodesk for Government products?

Answer 2: The Project Admin module provides unified project administration for all modules within your Autodesk for Government account.

The Project Admin module supports the following functionality:

• Creating new projects
• Creating or editing the project profile
• Viewing all project team members
• Viewing all project companies

Government modules have one unified project member management process that lets you add a project member and give them access to any combination of modules.

Question 3: How can I tell which services or modules I have available in my account?

Answer 3: When you create a new project, you are presented with all of the modules and services available in your account.

Account Activation and Access

Question 1: I am not able to activate my Autodesk for Government account using the Activate your account link in the Welcome to Autodesk for Government email, what can I do?

Answer 1: The link in the welcome email is only valid for one week after you received it. If you miss the one-week window and want to activate your account afterwards, contact Autodesk for Government Support to request for the email to be resent.

Account Expirations and Renewals

Question 1: How do I know when my Autodesk for Government account will expire?

Answer 1: To see your account expiration date, go to Account Admin Analytics tab. The first card shows when your account expires.

Question 2: What should I do if my account is going to expire soon?

Answer 2: Be sure to renew your account in advance of your expiration date to avoid any interruption of service. If you have a Autodesk for Government subscription and are responsible for managing it, please contact your sales person. If you are not responsible for managing the subscription, you may want to confirm that the subscription will be renewed before the expiration date. If you have a partner account or free account which will expire in the next couple of months, contact Autodesk support to request an extension.

Question 3: What happens if my account expires?

Answer 3: If your account expires, the account is locked and no users, including account administrators, can access your account. If you have a subscription and need to renew, please contact your sales person immediately. Autodesk can re-activate your account for some period after expiration. If you have a partner or other free account, please contact Autodesk support to request that your account is re-activated.

Question 4: What time zone is used by Autodesk for Government servers, and which timestamp determines start and expiration dates of subscriptions?

Answer 4: Data centers use the UTC/GMT time. UTC is used for calculating start and expiration dates of subscriptions.

Managing Multiple Accounts

Question 1: I have access to more than one Autodesk for Government account, how do I manage multiple accounts?

Answer 1: Each Autodesk for Government account is completely separate, with different project, user, and company data. You may have administration access to more than one account. For example, if you manage your company's subscription and you signed up for a trial, you will have access to two accounts.

You can easily switch between accounts in the account/project selector located in the product header.

Question 2: I have two Autodesk for Government accounts. Can I combine them?

Answer 2: No, you cannot merge data between accounts. For files stored in Document Management, you can download files from one account and add them to another.

Question 3: I have a Autodesk for Government account that I don't use. Can I remove it?

Answer 3: If you are the sole administrator for a Autodesk for Government account that you no longer want to use, you can contact Autodesk support and request to de-activate the account. The inactive account will no longer show in your account selector.

Autodesk for Government User Management

Question 1: Do I have to add members to the Member Directory in the Account Admin module before I add them to a project?

Answer 1: No. It's not necessary to add members to the Member Directory before inviting them to a project. Any member invited to a project in any product, is automatically added to the member directory. The member directory maintains the master list of all members across all projects and services in your account.

General Data Protection Regulation (GDPR) Compliance

Question 1: How is a GDPR account deletion request handled by Autodesk for Government?

Answer 1: If a user requests that Autodesk delete their information, Autodesk for Government checks to see if the user belongs to any Autodesk for Government account:

• If the user is the sole account administrator, we initiate a 30-day lock on the account and schedule the account and all data associated with it to be deleted after the lock period.
• If the user is a member of an account, but not the sole account administrator, we remove the user's email address from the Member Directory and Members page, so that no emails can be sent to this user in the future. We do not remove any historical project data, such as issues that may be associated with that member, to ensure the integrity of your project record.
• In either case, Autodesk also deletes the user's Autodesk ID.