There are two subscription options for Configurator 360:
- Standard: Designed for small to medium businesses, this option provides 3,000 sessions for a 12-month subscription. When you open a design, a session begins. When you use up your allotment, you must purchase another subscription. You can set up one Configurator 360 Administrator to publish and edit designs.
- Unlimited: Designed for large businesses, this option provides unlimited sessions for a 12-month subscription. You can set up multiple administrators to, for example, publish and edit designs for multiple product lines.
What is a Session?
When an end user opens a design a session begins and your session allotment goes down by one. A user's activities within a session, such as configuring a design, downloading various formats, or requesting a quote, do not affect usage. There is no limit to design size or complexity and no limit to the session duration. If you sign in as an administrator, you can view and configure your own designs and complete all other necessary administrator functions without impacting your allotment.
A session ends when you:
- Open another design, thus starting a new session
- Close the browser tab or window
- Are inactive in the session for 30 consecutive minutes while the design is still showing. A warning displays after 10 minutes of inactivity (you can view other web pages while the design is active).
- Navigate away from the design and go to another web page
- Sign out or sign in as a different user
These rules also apply when using embedded viewers in your own website (using the Javascript API).
Session Grace Period
If you return to the same design within a short grace period, the same session continues automatically. A grace period applies if you use the Back, Forward, and Refresh buttons on the browser, switch between the Product Catalog and the same design, or accidentally use the wrong browser tab to navigate somewhere else.
Browser Considerations
Sessions from each browser (Internet Explorer (IE), Firefox, Chrome) are counted independently. Generally, only one session per browser is allowed at a given time. You cannot run multiple Configurator 360 sessions in multiple tabs or windows of the same browser. However, Internet Explorer 11 has a New Session function that allows multiple Configurator 360 sessions from Internet Explorer. In that case, each Configurator 360 session within IE is counted independently.
Usage Limits
Session allotments are good for one year, which is the duration of your Configurator 360 subscription. If you have a Standard subscription and you use up your allotment of sessions, users cannot open your designs; you must purchase one or more additional subscriptions to increase your allotment. With an Unlimited subscription, you should not encounter an allotment issue. In the unlikely event you receive a warning that your allotment is getting low, please contact configurator360.support@autodesk.com. For both types of subscriptions, the allotment is reset when the subscription is renewed at the subscription end-date. You must renew (or auto-renew) your subscription before it expires.
Purchasing multiple Standard subscriptions on the same Autodesk contract combines the subscription allotments. This is useful if you find that the allotment from a single Standard subscription is not quite enough.
Trial accounts have an unlimited allotment. At the end of your 30-day trial, you can request an extension or begin a paid subscription.
Consult your Autodesk salesperson or reseller to find out the latest information about the exact allotment values.
Managing session usage
Administrative users on the account receive an email warning when the number of remaining sessions in your allotment is getting low. The administrator can set the thresholds for receiving these alerts on the Usage Limits tab in Options.
When the allotment is empty, an error message displays and users cannot run a configuration session to view designs. Administrators, however, can still continue to perform all functions.
To view your allotment balance, click Usage Limits on the Options tab. This feature is not available for trial accounts.
To help manage session usage, you can set the number of maximum sessions used per day (a rolling 24-hour period). Once your daily limit is reached, an end user receives the message Too many requests have been made. Please try again later. Note that attempts to sign in do not count against your session allotment.
Specifications and limitations
Autodesk reserves the right to change these specifications at any time.
According to the Configurator 360 Terms of Service, Autodesk reserves the right to enforce more limitations to prevent abuse.