Once a digital twin is complete or ownership needs to be transferred in cases such as users switching roles, leaving the company, or if a facility needs to be transferred between companies, the twin can be transfer via the Facility Transfer wizard.

To get started from the Facilities page, under the facility menu, click transfer.

Before Continuing Please Note that when transfering facilities it is only possible to do so within the same region due to Data Residency restrictions. Facility regions cannot change once decided.

From there a summary of what will be transferred with the facility will be presented. Be sure to click through the left side menu to review all facility data included in the transfer. Click Next.

For this step, the Target Account ID and the email address of one of the account admins is required. Once that information has been filled in, Click validate, and then Next

Not sure where to find the Target Account information? Visit Tandem’s Organization Management page to learn where to find this information.

Review the information. If everything is correct, click Submit

The transferred facility will appear in the Transferred section of the Facilities page

The receiving the account of the facility will need to set up their data structure. They can either use their own Facility Template or take advantage of what was sent with the facility. To take advantage of what was sent with the facility, start by opening and viewing the facility, and navigate to the assets tab to begin the Create Template Resources workflow.

With the Create Template Resources dialogue box open, review the template differences. Once reviewed click Copy resources, to bring the elements from the data structure that are needed, into the Tandem account. Note: That upon transferring the facility, the new facility account will need access to the documents and models that are stored in Docs or they will have to be re-linked from a new location. This is required so that if/when updates to the models or documents occur, the new location will be able to receive the updated versions in Tandem.

Note That upon transferring the facility, the new facility account will need access to the documents and models that are stored in Docs or they will have to be re-linked from a new location. This is required so that if/when updates to the models or documents occur, the new location will be able to receive the updated versions in Tandem.