Once a digital twin is complete or ownership needs to be transferred in cases such as users switching roles, leaving the company, or if a facility needs to be transferred between companies, the twin can be transfer via the Facility Transfer wizard.

To get started from the Facilities page, under the facility menu, click transfer.

Before Continuing Please Note that when transfering facilities it is only possible to do so within the same region due to Data Residency restrictions. Facility regions cannot change once decided.

From there a summary of what will be transferred with the facility will be presented. Be sure to click through the left side menu to review all facility data included in the transfer. Click Next.

For this step, the Target Account ID and the email address of one of the account admins is required. Once that information has been filled in, Click validate, and then Next

Not sure where to find the Target Account information? Visit Tandem’s Organization Management page to learn where to find this information.

Review the information. If everything is correct, click Submit

The transferred facility will appear in the Transferred section of the Facilities page

One key thing to remember, is that upon transferring the facility, the new facility account will need access to the documents and models that are stored in Docs or they will have to be re-linked from a new location. This is required so that if/when updates to the models or documents occur, the new location will be able to receive the updated versions in Tandem.