If a scenario doesn't publish, its status is set to Problem in the Scenario Editor.
Here are a few things to consider:
- Too many 3D models (such as Revit ones) in the scenario.
- Some 3D models too complex (mesh complexity). You can reduce complexity upfront in Revit or 3ds Max and during imports to InfraWorks 360.
- Size of Area of Interest may be too large. Change it in the Scenario Editor.
- Tile or texture size values may be too high.
If the problem persists, you can contact support and log a support case. Please include the following information:
- Your Autodesk ID
- Name of the group where you try to publish the scenario.
- Job ID (from the log-in InfraWorks.)
Problems in the viewer
If you can not see the scenario in the web or mobile app viewer:
- Check you're part of the group where the model is published.
- Check to see that the scenario has Status Published in the Scenario Browser. Note: Click
to open the Scenario Browser.
If you can not see a storyboard:
- Check that the storyboard is selected in the Scenario Editor. Note: Click a scenario name in the Scenario Browser to open the Scenario Editor.