FAQs and Troubleshooting

Topics in this section

FAQ: I didn't receive my sign in email
FAQ: I'm not sure whether I have an Autodesk ID
FAQ: When I click the link in the welcome email, see the message "We were unable to return you to Autodesk.com"
FAQ: When I load a model, I see a white screen
FAQ: I was trying to glue a file, and my upload failed
FAQ: Can I move a markup to a different location?
FAQ: After I change the model units, I can't save my changes
FAQ: Why don't I see some of my Navisworks objects on the iPad app?
Troubleshooting: Signing in with an Autodesk ID
Troubleshooting: Installation
Troubleshooting: Google Chrome Plug-In