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Sync Troubleshooting

Sync errors are issues when you are trying to upload or download data to or from the Autodesk Construction Cloud mobile app. These errors can be caused by various reasons, such as network connectivity issues or storage limitations.

In this topic, you'll learn how to:

View Sync Status

  1. Open the mobile app to the main Projects page.

  2. To open the sync status:

    • On iOS, tap the arrows in the lower left corner to access the sync status. 
    • On Android, tap the More menu button at the top right corner and then choose Sync status.

There are two tabs:

  • Downloads (iOS) or Downloading (Android): This displays any changes that you are trying to download to the local project on your device from the cloud.
  • Uploads (iOS) or Uploading (Android): This displays any changes that you are trying to upload to the project on your device on the cloud.

Troubleshoot General Sync Errors

Try each of the following steps one at a time. After trying a solution, navigate back to the sync status, tap Retry all, or tap the More menu icon next to individual items and tap Retry to see if the sync is successful.

Important:

Performing the following actions will delete any pending updates and any pending sync items will need to be recreated.

  • Sign out of the ACC app.

  • Uninstall the ACC app.

  • Remove the project from device.

  • Request to be removed from the project team.

  1. Turn on airplane mode on your device for 30 seconds. This will give your device the change to reconnect to the network.

  2. Force quit the app by viewing all open programs/windows on the device.

    • iOS:
    1. Swipe up from the bottom of the screen.
    2. Swipe up on the Autodesk Construction Cloud mobile app to close it.
    3. Reopen the app and view the sync status.
    4. Tap Retry all or tap the More menu icon next to individual items and tap Retry
    • Android:
    1. Swipe up from the bottom of the home screen.
    2. Scroll to the Autodesk Construction Cloud mobile app.
    3. Swipe up on the app to close it.

  3. Force quit the app again and restart your device.

  4. Check your app version. Navigate to the App Store or Google Play Store. Download the latest update if available, restart the app, and try again.

  5. Verify that device is running the latest operating system.

    • iOS:
    1. Open the Settings app.
    2. Tap General.
    3. Tap About.
    4. Review the iOS version.
    • Android:
    1. Open the Settings app.
    2. Tap About phone.
    3. Tap Software information.
    4. Review the Android version.

  6. Check the amount of storage available on the device. If you have less than 1 GB available, remove any finished projects from the app and place them back into the cloud. You can see how much space the ACC app is taking in the Storage settings. You can also delete other apps or media materials to free up space on your device.

    Once you have at least 1 GB, restart the app.

  7. Contact Support.

Troubleshoot Feature Sync Errors

Feature sync errors are errors that are caused by a change in the project data in the cloud. For example, you updated the status of an issue on your mobile device, but sometime before, the issue was deleted by someone else on the web. The issue no longer exists in the project, so your edit can't be synced and will need to be discarded.

Find solutions to the most commonly reported issues with syncing in the Autodesk Construction Cloud mobile app.

Unable to connect to Autodesk Construction Cloud, no internet connection available

No Internet Connection No Internet Connection

Potential cause: The device has disconnected from Wi-Fi.

Solution: Toggle Wi-Fi off/on, and test connection by searching the mobile web browser. If searching the mobile web browser does not produce a result, you do not have an internet connection.

Project changes not syncing. Contact your project administrator to check your project access and permissions. If the problem persists, Contact Support.

Potential cause: A project admin has revoked the permissions needed to perform the action you are taking.

Solution:

  1. Request the project admin to review the permissions for the action you are attempting.
  2. Once the project admin has corrected your permissions, select the pending sync item and tap Retry. You should now see that "Your updates have been synced".
  3. Selecting Discard is an option to remove the pending sync item.
  4. If the problem persists, contact Support.

Form Errors

Can't save edits. This form is closed. Discard this change.

Potential cause: The form you were working on has been closed by another project member before you synced your updates. This is specific to forms with a review step, which can't be reopened or edited after being closed.

Solution: In this case, the form can't be reopened, so there is no way to sync the changes you've made to the form. To preserve your changes, make a copy of the form on your device to capture all your unsynced changes. Then tap Discard changes on the Sync status page.

Can't save edits. This form is closed.

Potential cause: The form you were working on has been closed by another project member before you synced your updates. This is specific to forms without a review step, which can be reopened or edited after being closed.

Solution: In this case, the form can be reopened by someone with at least Manager permissions. Once the form has been reopened and is editable again, tap Retry on the Sync status page.

Parent page: Sync and Download Projects

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