Tutorial 6: Problem reports

In this tutorial, you'll explore the process of creating and reviewing a problem report and subsequently generate a change request. You'll explore how to progress the problem report through its workflow so that you get an understanding of the complete process.

• It is assumed that you are performing these tutorials in your production environment. Therefore, we recommend that you read through the relevant help pages and activities so that you know what the result will be before creating or modifying anything.
• A change template is mandatory when creating a change request and change order. It is possible to generate a change request from a problem report. Therefore, in order for you to complete this and subsequent tutorials, you must either be given access to create your own change template or use one that someone else has created. The change coordinator must then assist you in completing your tutorials. Speak to your team and administrator to determine the best approach for you.
• The activities in this tutorial assume the chosen change template matches the one created in Admin Tutorial 4.
• When it comes time for your team to begin generating production data, you should review the list of change templates and archive any that should not be used for production.

Prerequisites

Before you can complete these activities, you must:

• Complete Tutorial 4 so that you have a released Wireless Speaker assembly.