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FAQs for Organization Admins

  1. How many digital desktops are supported by a Desktop Pool?

    999 digital desktops are supported per workplace, per region.

  2. Can I connect an on-prem license server for third-party applications to my Digital Workplace environment?

    Yes. You can follow the step-by-step instructions in the Third-Party License Setup Server Guide.

  3. Am I able to store content within my Digital Workplace environment (for example, Revit family’s national standards)?

    Yes. You can access data through your organization’s cloud storage solutions such as Microsoft OneDrive, Microsoft Teams, Autodesk Docs, and Autodesk Construction Cloud. Digital Workplace supports all these options and more.

  4. How many application image templates can I create in my Digital Workplace environment?

    Digital Workplace supports up to 25 AITs per organization.

  5. How do I raise a request with the Digital Workplace support team?

    Please refer to our Contact Digital Workplace Support article.

  6. Am I able to access a backup of my AIT?

    Yes. Submit a support request via the Contact Digital Workplace support page and our team will assist you.

  7. Can I be provided with a fixed public IP address for my digital desktops?

    Yes. Submit a support request via the Contact Digital Workplace support page and our team will assist you.

Parent page: FAQs

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