End User Portal FAQs
What are the pre-requisites of Digital Workplace?
- Users must have an active Autodesk account.
- Users must install Autodesk Digital Workplace App.
- Users must have access to a reliable Internet connection.
What should I do if I can’t sign in to the User Portal?
- Confirm that Autodesk account is available.
- Go to https://accounts.autodesk.com/ and confirm that you can sign in.
What browser is recommended for accessing Digital Workplace?
- Google Chrome or Chromium based browsers.
What Devices can I run Digital Workplace on?
- You can access Digital Workplace on any device that has the Citrix Workspace App installed. Currently, it is supported on Windows, macOS, Linux, iOS, and Android.
How can I log in to Digital Workplace?
Can I enable SSO?
- Yes, Digital Workplace supports SSO. Follow these instructions.
Is my Windows profile persistent?
- Any changes to desktop icons, ribbons and settings will be saved by the end of the session.
Can I install applications on my Digital Desktop?
- No. Contact your account administrator if you want to add an application.
Do I have local administration rights?
- No. End users don't have local administration rights.
What is the current Digital Workplace Privacy Policy?
- Digital Workplace is fully compliant with Autodesk Privacy Policy.
How can I opt out of Digital Workplace?
- Contact your administrator to be removed.
Can I connect to the same Digital Desktop from Multiple devices?
- No, when you switch between devices, the connection moves to the new device.
Can I use the Digital Desktop on multiple screens?
- Yes. There is information on using multiple screens, or dual monitors, here.
Can I use full screen mode with multiple screens?
- Yes. There is information about solving any issues you may have here.
How do I get help if I am experiencing issues with Digital Workplace?
- Please contact your organization account administrator to log a support ticket. There are also instructions on accessing and using the Contact Support Page here.