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End User Portal FAQs

  1. What are the pre-requisites of Digital Workplace?

    • Users must have an active Autodesk account.
    • Users must install Autodesk Digital Workplace App.
    • Users must have access to a reliable Internet connection.
  2. What should I do if I can’t sign in to the User Portal?

  3. What browser is recommended for accessing Digital Workplace?

    • Google Chrome or Chromium based browsers.
  4. What Devices can I run Digital Workplace on?

    • You can access Digital Workplace on any device that has the Citrix Workspace App installed. Currently, it is supported on Windows, macOS, Linux, iOS, and Android.
  5. How can I log in to Digital Workplace?

  6. Can I enable SSO?

    • Yes, Digital Workplace supports SSO. Follow these instructions.
  7. Is my Windows profile persistent?

    • Any changes to desktop icons, ribbons and settings will be saved by the end of the session.
  8. Can I install applications on my Digital Desktop?

    • No. Contact your account administrator if you want to add an application.
  9. Do I have local administration rights?

    • No. End users don't have local administration rights.
  10. What is the current Digital Workplace Privacy Policy?

  11. How can I opt out of Digital Workplace?

    • Contact your administrator to be removed.
  12. Can I connect to the same Digital Desktop from Multiple devices?

    • No, when you switch between devices, the connection moves to the new device.
  13. Can I use the Digital Desktop on multiple screens?

    • Yes. There is information on using multiple screens, or dual monitors, here.
  14. Can I use full screen mode with multiple screens? 

    • Yes. There is information about solving any issues you may have here.
  15. How do I get help if I am experiencing issues with Digital Workplace? 

    • Please contact your organization account administrator to log a support ticket. There are also instructions on accessing and using the Contact Support Page here.

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