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FAQ

01. How can I contact Autodesk Support?

You can reach us through the following communication channels:

02. Can I update a created Data Exchange?

Yes, you can update the Data Exchange from the source file in the producer software, where it is created.

03. Can I update the loaded Data Exchange?

Yes, you must use the producer software to update it and use load the latest feature to get the latest Data Exchange in the consumer software. Whereas you cannot update the loaded Data Exchange from the consumer software.

04. Can I modify the loaded geometries or data?

Loaded geometries must be used only as references in consumer softwares. You can make some modifications such as moving or changing color as per available features in the consumer software.

05. Can I create a door or window on the loaded wall?

No, you cannot create doors or windows on any of the loaded geometries, and they must be used only as references in consumer softwares.

06. Why don’t I see any project in Connector’s ‘Load UI’ and ‘Save to Windows?'

You must be a member of at least one ACC project and the project account must have authorization for the specific Connector to see the project.

07. I can see the project, but why don’t I see any folders?

You must have sufficient permission to see the folders from project files. In this case, you are a member of a project but do not have sufficient permissions for any folder from the project files to see it. For more information, see Folder Permissions.

08. I can see projects and folders but why do I get an ‘access denied’ notification while loading a Data Exchange?

To load a Data Exchange, you must have at least “View+Download” or higher permissions for the parent folder of the Data Exchange. In this case, you do not have sufficient permission to load a Data Exchange. For more information, see Folder Permissions.

09. I can see projects and folders but why do I get an ‘access denied’ notification while creating a Data Exchange?

To create a Data Exchange, you must have at least “View+Download+Publish+Upload” or higher permissions for the parent folder of the Data Exchange. In this case, you do not have sufficient permission to create a Data Exchange. For more information, see Folder Permissions.

10. I have created a Data Exchange but why don’t I see the viewable in ACC?

It takes some time to generate the viewable; meanwhile, you can see the "Processing" tag in ACC.

11. When can I access the parameters and geometries in the Data Exchange?

You can access the parameters and geometries immediately after creating a Data Exchange, irrespective of Viewable generation.

12. When I add, remove, or rename a project in ACC, then Why doesn’t the change appear in “Save to window”?

You must click the Refresh button to update the local cache of the projects and folders to reflect the latest changes.

13. Why does Refresh take a lot of time?

Refresh operation requires one minute approximately to update the local cache of the projects and folders to reflect the latest changes.

14. Is it possible to load the Data Exchange twice in the same file?

No, you cannot load a Data Exchange twice in the same file. The Connector interface disables such Data Exchanges in Load UI.

15. Is it possible to load the Data Exchange in the same file from where it was created?

No, you cannot load a Data Exchange in the same file where it is created. The Connector interface disables such Data Exchanges in Load UI.

16. If I create a Data Exchange from Autodesk Data Exchange Connector for Revit, then do I need to load it in Autodesk Data Exchange Connector for Revit only and not anywhere else?

You can load the Data Exchange in any software, where the Data Exchange Connector is available.

17. If I create and update a Data Exchange up to version V5. Can I load version V3?

No, you can load the latest version only. In this case, version V5 is the latest one.

18. Where is my Autodesk Data Exchange Connector for Revit installed?

The default installation path for Autodesk Data Exchange Connector for Revit is “C:\Program Files\Autodesk\Data Exchange - Autodesk Data Exchange Connector for Revit”

19. I am facing a problem with Data Exchange. Where can I find the logs to debug the issue?

Click the Help icon present at the bottom of the main Data Exchange window. Select Logs, this will open the explorer containing date-wise log files.

20. Why am I unable to Read or Write Custom Parameters for a Data Exchange in Autodesk Data Exchange Connector for Revit?

Write of custom parameters is supported by Revit 2023 and later versions. Whereas, Read of custom parameters is supported by Revit 2024 and later versions.

21. Can I read and write Primitive Geometries such as points, lines, curves, and so on in Autodesk Data Exchange Connector for Revit?

Read and write of Primitive Geometries such as points, lines, and curves are supported by Revit 2024 and later versions.

22. Why is the 'Create Data Exchange' button disabled when I am trying to create a Data Exchange in Autodesk Data Exchange Connector for Revit?

Key in the 3 mandatory fields- Name, Save To, and Filter By. This will enable the 'Create Data Exchange' button.

23. Why am I unable to see the geometry of a Data Exchange after loading it in the Autodesk Data Exchange Connector for Revit?

The following could be the reasons you are unable to see the geometry:

  • Geometry could be small and cannot be seen with the current zoom setting.
  • Geometry may be placed out of the current view. Use Revit's Zoom to Fit command to gather the whole geometry in the view. You may need to hide some bigger elements such as Levels and then use Zoom to Fit command.

24. Sometimes, why do I see the Data Exchange icon disabled in the Revit software?

The Data Exchange icon is disabled when another Revit command is running. For example, creating a wall or door is in progress. This behavior applies to other Revit commands as well.

25. Why do I get an error while entering the Data Exchange name with some special characters?

Special characters, such as <>:"/\|?.`* are not allowed in the Data Exchange name.

26. What is the length supported for the Data Exchange name?

A length (not the byte size) of 255 characters is supported.

27. In Autodesk Data Exchange Connector for Revit, how do I achieve data granularity while creating a Data Exchange?

While creating a Data Exchange add more filters to your Data Exchange by selecting the ‘category’ under the “Filter by” drop-down.

28. In Autodesk Data Exchange Connector for Revit, I used a View to define the content of a Data Exchange and created the Exchange. Later I edited the View (hide or unhide). Will this update the Data Exchange?

Yes, Data Exchange is updated based on the hide or unhide of categories or elements in the 3D View. For more information, refer to the following video: https://www.loom.com/share/88afc6e66c354ce79dcabda8a3f55957

29. In Autodesk Data Exchange Connector for Revit, I created a Data Exchange from a line 3D view, but in ACC why do I see the default rendered view of the Data Exchange?

Rendering is not considered while creating Data Exchange. Hence, line 3D view rendering is neglected, and default rendering can be seen in the Data Exchange viewable.

30. Can I create a Data Exchange by selecting elements of a model in Autodesk Data Exchange Connector for Revit?

Yes, you can create a Data Exchange by selecting elements of a model in Autodesk Data Exchange Connector for Revit except Autodesk Data Exchange Connector for Revit 2024.

31. Are Data Exchanges bi-directional?

Data Exchanges are uni-directional currently. Once you create a Data Exchange, that can only be edited or updated from where it was authored. To send data “back," you need to create a new exchange. We intend to expand towards more bi-directional exchange authoring or editing in future. Take the example of a Data Exchange created in Revit and brought into Rhino. Updating or editing the same Data Exchange in Rhino and sending it back through the same is not yet supported. You must create a new Data Exchange from Rhino currently.

32. Can I distinguish between the elements coming from the Data Exchange and those that are native?

Yes, you can achieve this by using the Select Elements option available for a Data Exchange. Select your Data Exchange from Connector interface, click More menu, and then click Select Elements from the drop-down list.

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