Troubleshooting and Logs
01. Why am I getting an error saying "A newer version is already installed" when trying to install the connector?
This error occurs when you install multiple Autodesk Data Exchange Connectors such as Tekla, Rhino, and Revit on the same machine in the wrong order. The connectors must be installed in a specific sequence to avoid version conflicts. To resolve this issue:
- Uninstall any existing connectors from your machine.
- Install the connectors in the following order:
Following this installation order will prevent version conflicts and ensure all connectors work properly together.
02. Why does the connector interface become unresponsive when more than one software is open before loading the exchange?
To resolve this issue, minimize all other open softwares and then open the Rhino Connector.
- What is the Autodesk Data Exchange Connector for Rhino 8 and why is .NET 8 Runtime support important? The Autodesk Data Exchange Connector for Rhino 8 is a plugin designed to work with Rhino 8, and it requires the .NET 8 Runtime environment. Compatibility between Rhino and the connector's .NET runtime versions is crucial for stable operation and access to all plugin features.
Scenario 1: Rhino on .NET 7 and connector on .NET 8
What happens if Rhino is using .NET 7 and the connector is using .NET 8? Rhino will continue to run without crashing. However, the connector interface will not open due to the mismatch in .NET runtime versions.
How can I resolve the issue of the connector interface not opening when using Rhino on .NET 7? Update Rhino to use the .NET 8 Runtime to ensure compatibility with the connector.
Scenario 2: Both Rhino and connector on .NET 8
What is the expected behavior when both Rhino and the connector are using .NET 8? The Autodesk Data Exchange Connector for Rhino plugin will function as expected, with the connector interface opening correctly and all features accessible.
How do I use the Autodesk Data Exchange Connector for Rhino 8 when both Rhino and the connector are on .NET 8?
- Open Rhino 8.
- Navigate to the plugin section and select the Autodesk Data Exchange Connector for Rhino 8.
- The connector interface should open, allowing you to access its features.
Scenario 3: Rhino on .NET Framework and connector on .NET 8
What happens if Rhino is on the .NET Framework and the connector is using .NET 8? Upon attempting to load the plugin, a popup message will appear in Rhino indicating that it is unable to load the connector plugin due to incompatible .NET versions.
How can I resolve the issue of the Autodesk Data Exchange Connector for Rhino plugin not loading when using Rhino on the .NET Framework? Upgrade Rhino to use the .NET 8 Runtime to match the connector's requirements.
03. I'm experiencing connection errors or timeouts when using the Data Exchange Connector. What should I do?
Connection issues are often caused by corporate network security settings that perform SSL inspection on outgoing traffic. To resolve this:
- Contact your IT or network security team.
- Request them to exempt
developer.api.autodesk.comfrom SSL inspection (add to bypass/allowlist.) - Restart the host software and test the connector.
View Log Files
Log files contain information about operations that have taken place on the server and can be used to diagnose various problems. You can view the log files to diagnose the failures or errors while using the connector and share them with the support team for further analysis.
Autodesk Data Exchange Connector for Rhino 7
The log file can be found in the “C:\Users%Username%\AppData\Roaming\Rhino7-Connector\Logs” folder.
In the Windows Search bar, type in “C:\Users%Username%\AppData\Roaming\Rhino7-Connector\Logs” and Enter.
Autodesk Data Exchange Connector for Rhino 8
The log file can be found in the “C:\Users%Username%\AppData\Roaming\Rhino8-Connector\Logs” folder.
In the Windows Search bar, type in “C:\Users%Username%\AppData\Roaming\Rhino8-Connector\Logs” and Enter.